Ulta BeautyReviews of ulta.com

I went to the ULTA at Downtown Summerlin..Joslyn waited on me and was extremely sweet informative and a pleasure to deal with., because of her, I will go back for more makeup products.. In the past I have not shopped very often at Ulta but because of my experience today, I will go back. Highly recommend going there.

Grove city outlet mall grove city Pa worse people working ever, rude, never welcomed me nor asked if I needed help or anything I’m a diamond member and to be treated so poorly unreal and I love shopping with ULTA but lately no thanks

I find better bargains and free gifts with purchase buying from this site rather than brand sites. I highly recommend you to purchase from Ulta over the cosmetics site to get more for your money and appreciated. I will never shop anywhere else. Great shopping experience.

I am extremely dissatisfied with my recent experience. I placed an online order for in-store pickup, but encountered a series of unacceptable issues. First, an employee named Jimenz (over the phone) claimed it was canceled due to inventory, and bizarrely suggested I intended to steal the product. Subsequently, another employee, Samantha, contradicted this, stating I could pick up the order. Upon my arrival, however, staff denied Samantha's existence, and I was subjected to what felt like racial profiling and hostile treatment. This is not an isolated incident; I have experienced similar discriminatory behavior in the Marina Del Rey store, and online. Ultimately, I was forced to purchase the item twice and have not received a refund for the original order. one male employee and blonde women standing by front entrance denied no samantha ever work here, one asian women folding clothes continue stare and kept laughing at me . very intimidated, racist, hostile womens work at ulta .below zero star.

I ordered two items, one to go to my mother in laws house, and the other to my mother's house. They not only canceled the one that was suppose to go to my mother's house without explanation, but when I called customer service, they hung up on me twice. Horrible customer service! Never using buying from them again.

I booked a hair and makeup appointment for my daughter for her senior prom 2 months in advance. We arrived for the appointment just to be told she's not in the system and the stylist stopped working there a month ago. They didn't have anyone that could do the service and there was nothing they could do. My daughter got the confirmation texts and everything. This is horrible. It's her senior prom. Shes so upset. The manager did nothing to make it right.

Horrible customer service. They don’t try to fix their errors in anyway.

On May 2, 2026, I had the misfortune of shopping the Ulta location in Creekwood Commons in Parrish, Florida.  Denise was absolutely amazing. The epitome of excellence in customer service; however, Tiki and Bethany, quite the contrary. Bethany especially, was not only unwelcoming, but rude and disrespectful with sass and gestures and all. When I looked for someone to get me a manager, the only staff member on the floor was too busy putting on her makeup on one of the mirrors in one of the aisles. I literally had to interrupt her to ask her to please get me a manager only for her to go tell Bethany I asked for a manager and the two of them walked almost hand in hand skipping to the back of the store to get the manager. Wow!  What kind of a climate does this store encourage and condone?  Denise belongs somewhere where her customer service skills are appreciated and rewarded. Based on my experience last evening, I will NEVER step foot in this store again. It's bad enough the parking in this property is terrible, but to go through the parking chaos and be treated the way Bethany treated me, I will give my money to a company that values my business and my hard earned money. If Ulta's core values listed on the internet are accurate: Core Values Driving the Mission: Be Guest-Obsessed: Centering all efforts on customer loyalty and experience. Be Inclusive: Ensuring everyone feels welcome and represented. Be Innovative: Evolving the shopping experience through digital and physical integration. Be Kind & Transparent: Acting with integrity to make a positive impact. Win Together: Supporting associates and communities. Ulta's vision is to be the most-loved beauty destination and the most-admired retailer by guests, associates, partners, and investors. Bethany certainly failed in upholding Ulta's Core Values last night.