Ulta BeautyReviews of ulta.com

I ordered $65 in products and NEVER received it! I emailed them multiple times and multiple times I continued to get excuses .This company said they shipped it! I never received it and they have no intentions on reshipping products or refunding me the money This was told to me by email . I paid them! I’m very disappointed!

I would give zero stars if I could.. I ordered some products on the 23rd of this month.. and it's says shipped.. it's been 7 days and it's still hasn't moved. I have called and was told there is nothing they can do about it till after 8 business days.. in the meantime.. its clear that my order is just sitting in a warehouse and hasn't been moved and they agreed but won't cancel my order and just issue me a refund. This is the third time I've had an online issue with an order.. DO NOT waste your time with this company.. Three strikes you're out!!!

MEDICAL DISCRIMINATION OF MINORS PUYALLUP, WA LOCATION. The store manager was horrible to me and my daughters during our hair appointments. Both my daughters(10&12) have medical breathing issues and even though they WERE wearing masks during their hair appointments, she approached them 4 times in one hour demanding they keep the mask over their noses. I addressed her about the kids asthma and she said she was going to refuse us service! This is “medical discrimination of minors” I abruptly ended the appointment because of her lack of respect and understanding of my kids medical limitations! My kids have never been mistreated and discriminated against because of their medical conditions. This was embarrassing for them and it’s not their fault they have ASTHMA AND HAVE IMPAIRED BREATHING. WE NEVER REFUSED TO WEAR THE MASKS AT ANY POINT BUT BECAUSE THE MASK WERE SLIPPING OFF THEIR SMALL FACES, SHE MADE US FEEL TARGETED IN FRONT OF OTHER PEOPLE AND EMPLOYEES. I LEFT CRYING OVER THIS INCIDENT.

The * worst company I have had to deal with. I applied for their Master card before COVID, got approved and used it month later for gifts, etc outside their business. Upon approval one is supposed to get the 20% off coupon. I didnt, I called, and the specialist was helpful. I reached platinum within the month, and supposedly got the extra points that comes with the status. I spent over $1000, I had over $50 rewards points. I paid my bill in full, was perusing their site and checking my account post bill. My points had disappeared! I emailed them immediately, no response. I called them 48 hours later for followup, professional email allotted time, and I got excuse of 1 week turn around for answer + the assurance a supervisor would call me back. I called again, to get the run around and reminder excuse that a supervisor would return my request within a week (on my 2nd call 2 weeks after issue). Officially a week and a day, after they supposedly made my issue high priority, and still no call-back. My sister and others said they suck, and I didn't listen. Be prepared to follow up and double check your rewards if you're not already anal. I don't scream at customer service, looking for an answer not high blood pressure and was told I messed up and 'should have used their app, not their website'... why even have an app then?? ****August Update: on my 5th call, the rep (quit making excuses for previous specialist who hung up on me or was unable to reach a supervisor) immediately I was connected to a supervisor and after 13min waiting in call line, Alejandra fixed the issue in 2min it took me to log into my email and rewards account. I used my points on needed brushes instead of saving them towards expensive skin care later on.... in case this happens again.

Ordered 300$ worth of products and got a box full of NOTHING I ordered! How can this be allowed?! I want my money Ulta!!!

Fantastic experience! I order with ULTA almost DAILY and they always get it right. I LOVE BEING DIAMOND WITH THEM and its given me a ton of new products to try and buy! I recommend them to anyone!

Went to the Spartanburg, SC store yesterday as I walked in was told to put a mask on in which I tried to show paperwork saying that for medical reasons I can't wear a mask, in which the lady said "No Mask, No Entry"! I will never go to an Ulta again and I have put it out there to everyone I know. Took my business to Sephora's. The lady there was super helpful and I got EVERYTHING I NEEDED over $200.00 worth!!! I'd give ULTA zero starts if there was a way!!!!!!

If I could give a zero star for online Ulta I would absolutely do so. I placed my order on the 10th of July, the order was said to be here on the 18th. Once I realized the 18th has passed and still no order was received I was confused so I checked online through Ulta to see where it could be. I only saw that it was shipped back to the sender. Now still with no clear idea where my money's worth of makeup was at I called their customer service for about a week straight. The people working are so kind but still have no clear answer to give and say that at this time I cannot cancel my order because of the postal delay. How much longer should I wait? At the same time I am a loyal customer to Ulta before the pandemic, I just thought I'd try their online store due to the pandemic. I am just frustrated with the lack of service they are able to give via online and over the phone. As in no emails pertaining to the fact that my order has not been delivered, in fact I received one stating that I could write reviews on the products I "received". I would recommend to anyone thinking placing an order online from Ulta to not do so, it is not worth your time or money. Try in store if they are open near your or maybe another makeup store online. Save your headaches for something else please!