Ulta BeautyReviews of ulta.com

I was in the Williamsburg, VA store yesterday and spent over $360.00. I gave the cashier my $15 coupon and she told me it didn’t apply to my items. Well ok, so I give her the page for the free gift and she says ‘that was a recall’ so there isn’t a free gift. If your Company doesn’t honor what’s in your flier, don’t send them!

Terrible customer service representatives. Please do not order online with this company. If you need a product please seek an associate from one of the locations. I personally may stop purchasing with Ultra together, as the products I normally purchase from them, I can also get from Target, or Sprouts. Everything is about money with this company and they will lie and inconvenience their guests just to keep it.

The worst online customer service I have ever experienced! It has taken multiple terrible experiences before I felt compelled to write this review, so I can say confidently this was not a one time issue. The customer service reps online (email) are beyond useless. All they do is repeat your issue back to you and tell you something you already know. There is no problem solving at all. I’m a Platinum member, so one would think that buys some good will, but no. This happens every time - I ask a question, stating what I already know, and a day later I get a response, “We’re sorry to hear…,” then some form of what I’ve already said I know won’t work, and there are no options. Whether it be wanting to redeem a large number of points on an item you don’t carry near me, exchange issues, or shipping problems (the list goes on). Every single time the only thing accomplished is a jump in my blood pressure, a waste of my time, and a push that gets me one step closer to switching to Sephora. Judging by the online reviews, I am clearly not the only one with this issue.

I walked in to Ulta Beauty in Oct for a spur of the moment haircut. K.C. did a great job; very personable and pleasant. I was pleased with the cut. I made an appointment to have some tape-in hair extensions installed for a very special occasion during Thanksgiving week. I have some obvious hair thinning due to age and am very uncomfortable with it. I agreed to come in with freshly washed hair for an 11:30 app. At 10:15 K.C. called to offer to have me come a bit earlier. I told her my hair was soaking wet and that I live in Glenburn but agreed. I arrived at 11AM. My hair was completely dry on the sides and top but a bit damp in the back. Literally, 1 minute with a blow dryer would have done it. But K.C. told me she would have to charge me $40 for a complete blow-out. She was clearly miffed about something. I am a senior citizen with limited income. I didn't have the $40. I was so disappointed and upset. But all she said was "have a great afternoon."

Please do not order from this stupid company. Keep in mind that I spent 167$ at this place. I accidentally entered the wrong city on the address, and was told that they cannot do anything about it. Like what? There’s no policy in place to cancel my order nor change the address? Even though I contacted support literally seconds after I placed it. Absolutely ridiculous. I will be contacting my bank and will be filing a dispute.

Don't bother. Go to Sephora. I've been shopping at Ulta for years now, but lately my experiences ordering online (and the associated customer service) has been so abysmal that I'll no longer be giving them my business. I've paid for expedited shipping and when I've not received my items on time as promised, Ulta has not wanted to refund those costs. Returning things online has been an issue and I've been told to go to my nearest store instead. Their (online) customer service staff is no longer helpful or even polite.

I see Mary G at Ulta Southland Mall in Taylor MI She is very talented, kind and has never given me a less than stellar service. She always takes her time to talk to me and explain and show me what I am asking for and I so appreciate that. She always begins with so How are you? What would you like done today? Never assumes I want the same thing each time. Mary has never been offended when I say " I am a broke person so how much will this cost" She has been very honest about prices and I appreciate that. Mary is the reason I continue to get my hair done at Ulta. I went to a lot of hairdressers in the past who were awful. Mary is great I highly recommend her.

I went in to buy waterproof mascara because I was on my way to my Dad’s wake. I was making plans on the phone with my brother while waiting on line . I started to put the phone down as I approached the register but before I could - the cashier reprimanded me about putting the phone down . How rude. We called to complain and they never returns the call.