Ulta BeautyReviews of ulta.com

Dezarey at the Delray Beach store is an amazing employee. Extremely helpful sweet and knowledgeable She goes the extra mile without missing a beat. She’s really something special and quite the asset to your store !!

I got a used item shipping to me so I have call Ulta.con customer service to re-ship thh new item to me. However, the customer service entered the wrong item to re-ship to me. So, I asked him if we can cancel the wrong reshipped item. He said no. I told him that I don’t have time to ship the item back to Ulta & that was the purpose I purchased my order online instead of going to the store. He simply refused my request & talking to his supervisor. He started to blame me. So, we started to argue & he lied again to blame customers. It appears to me Ulta Beauty has a very lousy customer service team & I totally don’t recommend this business unless a customer enjoying lousy services. I can see Ulta Beauty future will fail if this company keeps its lousy customer service team.

I had the most wonderful experience with CarolJean at the Boulevard Consumer Square location! She spent a significant amount of time with me instructing me on skin care, repair, and choosing makeup to match my skin. She was a WEALTH of knowledge and truly passionate in her field! I’m going back to see her again for more products and demonstrations! I highly urge others to meet her!

Things really need to improve in many departments but they refuse to change anything or make it better. When they update the app it just makes it worse. They often send delicate makeup items and pallets in envelopes. They refuse to change this. So I keep repeatedly getting damaged items and having to reach out and deal with customer service in order to get it fixed. It's such a hassle and then you have to wait for them to send it again and half the time they send it in the envelope Again and it arrives broken a second time. Another annoying feature is that they launch things on Sunday but they won't launch their coupons until hours and hours later after you've made a purchase on Sunday. So you can't use the coupon in the items you go in to buy. They do this on purpose so that you end up having to pay full price because they can't cancel or change your order in any way. I take that back they could cancel or change your order but they just refuse to. They'd rather pocket your money and anchor a customer then help them. It's clear that money comes first when it comes to Ulta Beauty and customers do not. It is nice that when I reach out I am able to get issues resolved I just wish that the resolutions were better and that you wouldn't have to keep repeatedly complaining about the same issues because they're not doing anything to improve them.

For the past day I’ve been trying dearly to redeem my free birthday reward. Not only did they leave out the fact that the gift is supposed to be the travel size, but the product is not even on the website. After calling customer service she sent me an invalid code (after saying she can give me the October code instead). The chat feature is the worst and is robot-controlled, and the Ulta Text doesn’t even reply. I thought I loved Ulta but I’m so sick of this.

This is the worst costumer service. The store off of Haun road in Menifee California. I thought this hair spritzer was a tester the way it was displayed. So I tried it . The girl came at me like I was a child . Super rude to me like if I had done it on purpose. Even after I explained how I thought it was a tester . Then I walked away and was shopping. I hear her say there she is pointing at me to her manager. Then I have a manager tell me how they would have to damage out the product. I told her what is wrong with you .I was going to buy this . The abuse in this store and feeling of being attracted. When all I was trying to do is shop . I will never return to that shop ever !!

Celeste was excellent she was very patient and professional at all times. I highly recommend her to go shopping at Ulta beauty she takes her time to listen and help you with any questions.

Just had a buy online, pick up in store order and it was a horrible experience. Got my product, opened it and saw someone had stuck a finger in it. Immediately took it back in and the person "helping" me said she could not exchange it for the exact same item, with the exact same barcode. I couldn't even just return it. I now have to make another trip out here, what a waste of time and how ridiculous! She was also entirely annoyed and rude. I doubt anyone would seriously use a product someone had stuck their hands in.