UCLA HealthcareReviews of uclahealth.org

Worst managed health care system I have ever experienced. They are woefully understaffed. Patients are rushed through with rarely a correct diagnosis. Had to wait 18 months for a vital test. if you have a life threatening illness you will die before you get care from UCLA. To add to injury, the billing is rarely correct. I am still fighting bills for fully covered preventative care physicals.

The worst healthcare experience of my life. I've never been mad enough to leave a review.

Dishonest. Horrible. Verbally they communicated charges 500% less than they billed. it's a joke. Please LEARN from our mistake; get all charges in writing BEFORE beginning anything with UCLA Health.

I have had consistently terrible experiences at UCLA Health over the past 5 years. I've had their billing department take my co-pay then charge separately out of pocket and keep the co-pay without refunding. I've had them quote 10x the fees for a routine colonoscopy compared to other local facilities. I've had terrible wait times and overworked health care professionals. At one point a phlebotomist blew through so many of my veins they destroyed the veins completely that when the procedure came they could not find a vein. When I sought recourse or to file a complaint, there was no easy way to protect future patients and they made it nearly impossible to file the complaint. Deceiving billing practices and run down or big headed health care professionals. There are other places to go in LA, don't believe the US News hype. I imagine they pay for that ranking.

My UCLA doctor is excellent!! Trying to communicate with him over the website is terrible. The doctor use to communicate with me directly and it worked GREAT. Now a nurse is a go between and I can't get to the doctor because of her. I just saw him and he was going to prescribe a medication that he prescribed before, but the nurse won't let him prescribe it without video visit. Also, trying to use the UCLA telephone system has proved to be a big problem. You can't your doctors office directly, you have to go through the UCLA switchboard and they have to try and communicate with your doctors office for you if they can get through. Most inefficient!

I love my primary care doctor at UCLA- 5 stars. But if you have an issue- no UCLA. I had neurological pain and I've paid at least $5K in tests- blood, EMG, MRI, etc. to be told the only solution was physical therapy. In this economy am going broke cause of UCLA and they don't care. I have Cedars as well and from now only going to Cedars.

If you are an out of state patient, dont bother, AVOID!! They have no regard for patients traveling from out of state. They scheduled my husband for an appt with the incorrect doctor so he came all the way down and wasn't able to see his doctor and now they are requiring the SAME tests he already had here in Vegas but saying he has to come back to do them at UCLA before the surgeon will even agree to do the surgery. My husband has a degenerative disease that is getting worse by the day and hes down 30 lbs in months because he can't eat. It is absolutely unacceptable that a referral FOR THE SURGERY is being treated like he needs a diagnosis AGAIN. We are paying out of pocket and its been an nightmare with how many tests they keep doing and asking for. He has already been diagnosis and proposed treatment. AVOID UCLA

UCLA says they really care about their patients, but won't let their doctors fill out forms from the Civil Rights Deparment to save my life due to my deadly disease. They are responsible for me losing my case and putting my life totally at risk. That's great patient care. Don't get involved to save a life.