UblinsReviews of ublins.com

Response from Ublins· Sep 19, 2024

Dear Yolanda, Thank you for posting the comment and bringing this issue to our attention. Please don’t worry, if the lenses accidentally come out, we are willing to remake the glasses and reship to you, at our cost. We'll always offer high-quality service to our customers. Any question, please feel free to contact us.

Response from Ublins· Sep 6, 2024

Dear Megan, Thank you for posting the review. We thank every of our customers to give us their precious advice. We have remade the new glasses you picked for free and reshipped them out. It took about 5 business days to customize your lenses. We didn’t ignore you and we have been processing the glasses. We apologize for any inconvenience caused by the delay in receiving them. The new glasses will arrive in 3-5 days. We have emailed you the tracking number, please check it. Thanks so much for your patience and understanding. Any question, please feel free to contact us.

Response from Ublins· Sep 5, 2024

Dear Angela, Thank you for posting the comment and bringing this issue to our attention. About the issue of the frame size, we showed all the details, including the frame weight under the Product Description of each frame, please check them for a reference. Concerning your case, please measure the size of the frame you used before and contact our customer service department([email protected]) within 30 days to handle the issue properly. We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you.