Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,216 reviews
UblinsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop EyeglassesShop SunglassesExcellent quality prescription eyeglassesUblins established in 2019, our brand has been committed to providing high-quality eyewear products that combine functionality, style, and innovation. We believe that eyewear should not only enhance one's visual experience but also make a unique fashion statement.One of our key strengths lies in our wide range of eyewear collections, catering to various age groups and styles. From classic and sophisticated frames to bold and avant-garde designs, we offer a plethora of options to suit every individual's unique fashion sense. Whether you prefer vintage-inspired frames or modern, minimalist designs, our brand has something for everyone.Premium customer serviceOur brand also prides itself on its exceptional customer service. We believe that every customer deserves personalized attention and a seamless shopping experience. Our knowledgeable and friendly staff are always ready to assist customers in finding the perfect pair of eyewear that not only suits their needs but also complements their unique style.
Ublins (ublins.com) has 1,216 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
1,216 approved reviews, newest moderated first
Customer service responded promptly to my trust pilot review. We worked out some miscommunications, and they were able to offer me some alternative solutions that I had not realized were available. I did choose one of those solutions, and i'm very satisfied with the result.
By Penny L.
I am buying my glasses from Ublins for a few years now and I’m absolutely loving all of the selections that I get they come out perfect each time!
By Gregory A.
love theme glasses that i ordered three more pairs
By Marie A.
If you are looking for customer satisfaction don’t order from this company. No matter what you say, they will not give you a full refund. I purchased 2 pairs of glasses from this company that I’m not happy with. The first pair the frame color did not look like the ones on the website. I needed that particular color for an upcoming event. The 2nd pair I’m unable to see out of clearly, blurred vision & dizziness. Will not recommended or ever purchase from here again.
By Frances J.
Response from Ublins· Apr 7, 2026
Dear Customer, Thank you for posting this review. We thank every of our customers to give us their precious advice. About the issue of the first pair, we have explain it in details. We have double checked it. The color is correct. What we display on our website are all physical photos, but there might be some visual differences due to different lights in sunlight and screen, hope you can understand. We offer 30-Day Easy Return & Exchange. If you don't like the glasses you bought, you can return it to us to do one-time exchange or refund, or get other solutions. About the issue of the second pair, we made lenses according to the prescription you filled and we inspected your glasses before shipment; everything was correct. According to your description in the email, we offer the solution that we will bear all the cost to remake the new glasses and reship to you. Or after inspection, if there is any issue with the lenses, we are also willing to refund you the full amount of this pair. We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you. Looking forward to hearing from you and resolving this matter promptly.
It takes forever for the glasses to be processed let alone shipped. This makes me very unhappy!!!
By Wendy M.
Response from Ublins· Apr 3, 2026
Dear Customer, Thank you for posting this review. We thank every of our customers to give us their precious advice. We have checked the details, coincidentally encountering the Chinese New Year holiday when you placed the order, it took a bit longer time than usual to process and ship the order. And the shipping method you selected was standard shipping, if you need faster shipping, you can select the business express, it will take only 5-7 days for shipping. We sincerely apologize for the delay and inconvenience. Any question, please feel free to contact our customer service department([email protected]).
I LOVE my glasses! I receive compliments every time that I wear them.
By mignon D.
Ublins has the cutest frames ever! I was disappointed when they sold out of a frame I really wanted - but it just goes to show how popular and cute the glasses are! The team let me pick out a new frame and no extra cost and got them to me so fast! I absolutely love my new glasses, and will be ordering more soon!
By customer
I love my skull head glasses and they fit perfectly
By Sara
