Universal AudioReviews of uaudio.com

Some of the worst customer service I’ve ever seen. To even call customer service is an overstatement. The download process for plug-ins is painstakingly ridiculous. Then the download I finally got would not open and you cannot get anyone on the phone as they do not accept phone service. Try to get a refund and they said they do not issue refunds so I’m having to dispute the charge on my credit card.

Habe alte Hardware verkauft und wollte die originalen Plugins die zur Hardware gehören mit übertragen. Leider wurden aber alle meine Plugins mit auf den neuen Besitzer übertragen. Der Prozess lässt sich natürlich nicht zurücksetzen, obwohl ich den Kaufnachweis in meinem Konto einsehen kann. So kann man sein Geld natürlich auch aus dem Fenster werfen. Nicht tragbar so etwas.

supporto inesistente e affidato ai bot, scandaloso il sistema di gestione delle licenze

I own a UAD-2 Satellite and paid for the UAD Spark subscription. My experience is disappointing: Spark doesn’t solve latency - any modern CPU can handle audio just fine. The installer dumps the entire UAD catalog into my system and DAW, even plugins I don’t own. My FX browser is full of useless “buy me / 14-day demo” entries. This wastes disk space, bandwidth, and clutters my workflow. I am paying for quality, but what I get is demo spam, license headaches, and a terrible user experience. Verdict: I cannot recommend UAD.

I'll just say that I wanted the UAD PCI card many years ago then came the Apollo line. So I eventually built a PC specifically to be TB3-compatible for an Apollo. I paired it was an Apollo Twin X Heritage Edition. The Apollo would work perfectly fine with Pro Tools, but system audio was completely broken and silent. I reached out to get support, but they have a small window of maybe 2 hours a couple days a week for phone support, and the young guy I spoke with didn't even have any experience with PCs. He didn't even set up the ticket that he said he would. In the end, I had to troubleshoot everything myself and discovered by accident that the Microsoft microphone privacy settings were blocking the audio. Once I disabled that, it worked for both DAWs and desktop audio, but there still were occasional pops. Then I finally gave in and bought a MacBook M1 Pro and it worked perfectly. All this aside, I wanted the plugins they offered, and I got them, and my mixes never sounded better. I love the plugins, but I hate how poorly they support PCs. Things aren't all roses on Macs either, as UA Connect will eventually freeze and seem to no longer work when you try to open it. This leads many to reinstall UA Connect over and over again, but actually what is needed is to kill the task in the Activity Monitor and then it loads up again. There is so much that I hate when it comes to the issues revolving around UAD, but in the end, once you have all these quirks figured out, the sound is top-notch. You can't really get much better. For this reason alone, I give it 4 stars. If there were different rating tiers for the hardware and ecosystem, it would be: Quality: ★★★★★ Value: ★★★★☆ Ease of use: ★☆☆☆☆ Support: ★☆☆☆☆ Compatibility: ★★★☆☆ Again, when it delivers, it's tops, so my rating is biased toward the actual use. I've got everything figured out now and know how to troubleshoot if there is an issue. The problem is that you might have to jump through hoops to get it working with your setup and their guides and support might lead no where forcing you to find answers elsewhere like on Reddit.

They tie the native and uad plugins together ur selling a apollo and assume ur transferring just the uad 2 plugins no ur transferring all and then they claim its ur fault imagine now they have the native disclaimer lmao this is a year after everyone got screwed uad is only worth connect and barely then

I bought a lot of their plugins... and it was a big mistake.

I love my new UAD its the best for singing live with effects and don't need CPU from my Macbook so good!