Universal AudioReviews of uaudio.com

Long time customer and have spent thousands on hardware and software. I keep having to re-install software and have managed to get 2 different accounts going that need to be merged. The AI Bot help keeps crashing and not allowing me to create a support ticket. This in pathetic for a company with a long history of superior products

no service no response no phone no help whatsover

Universal Audio makes the world's best audio interfaces and plugins. End of story. I've owned the Apollo interface and that thing captures crystal clear audio. Recently got their Oxide Tape plugin and let me tell you none of my other tape plugins compare, including Baby Audio, Arturia, and Softube. Oxide Tape brings the warmth and the sizzle. I am absolutely shocked. Same thing goes for their Pultec plugin. As far as I know, they simply are an elite company.

Nonexistent customer service. They spam you with advertising emails that you cannot unsubscribe from. You can click the unsubscribe-link in their emails and it takes you to a form that does absolutely nothing, no matter how many times you use it to unsubscribe. You can't manage your email notifications in your account settings. You also can't manually delete your account. I've requested deletion well over a week ago using their dedicated deletion request form, but I've yet to hear back from them and I doubt I ever will. All I wanted to do was try out the free version of LUNA. To do that I had to go through quite an arduous installation process using their UA Connect installation manager. The free software requires you to use iLok as well, to install the free license, if you can believe that.

Had to jump through a lot of hoops to get my Arrow installed on Mac. Installing the drivers is a pain because you have to lower your security on MacOS first. I thought it was because the device might have been developed for 'Windows first'.. only to find out I cannot get it to work properly on Windows at all. After installing it just freezes my computer for half a second every few seconds. Looked online and it's all very common. The hardware might be nice.. but the software (and especially the drivers) are absolutely awful. Would never recommend anyone to buy UA hardware. The problems have been going on for years and they have yet to fix it. You cannot trust this company with reliable drivers/software.

The thing where this company forces you to have ALL their plugins listed in Logic Pro makes their product unusable to me. It completly destroyed my workflow in Logic Pro with these cluttered menus. To find your EQ you now have to scroll through 80 plugins that you dont own to find your EQ. Same in every menu. You dig your own downfall right now as we are MANY who are leaving your products after 10-15 years of using them, only because of this shameful sales tactic that makes you wanna puke all over your Apollo and throw it in the trash where it belongs. This was the last company I thought would do something like this so im pretty surprised. Time for something new with freedom, never will I buy any nasty UAD product ever again in my life. Good job guys 👍

So much blabla about this company... Black Friday and another occasion for a free plugin ?! Would be stup|d not to try this company once in my life... What an error. Have to give so much click, data, profiles to register on iLock (?!), UAD connect (?!), uad site, etc ... ..and in the end to get the uad connect thing not working and "this coupon has already been claimed". W. the F. ??? And so much ads and no real button or windows about what is installed where etc. The worst user experience till now. Though kontakt was. You get it further, guys, wahou... Summarize : No easy test for just a product = no way to say it could maybe be good. Accordingly : ANY OTHER PRODUCT YOU CAN REALLY TEST ARE DE FACTO BETTER. And far better than those adds and adds and adds and no plugin downloadable (ad lib). If you are using your PC without connection, bloatwares, security ressources suc.er and so on, this kind of marketing will never bring money to those so smart people. To UAD : you can satisfy catching new born pigeons from time to time. Pigeons always learn to fly. And in 2025 they speak all together. WavesAudio = +800 avis / average note above 4,4/5 (on this site where mainly people complain!!) and sooooo many good plugins and faaar better priced.... So, honestly... UAD you lost my time, but it's okay for saving my money, thx !

Some of the reviews on here are proof positive some people shouldn’t be let anywhere near a computer. Universal Audio make some of the premiere top tier plug ins and audio gear I use every day. Their eco system is such that you get to use powerful industry standard, tried and tested plug ins and hardware. Their customer service relies on their support site and they do get back to you, are super helpful and encouraging. I’ve had little problem with UA.