TWILLORYReviews of twillory.com

Absolutely horrendous exchange policy after sending me the wrong pants and wanting to exchange a suit. I spent over $1000 on a ton of items and the policy is almost 2 weeks to process a return and get the money into a store credit. At this point I sent it back almost a month ago and it seems the warehouse has a disconnect with getting these processed at all. The product is great but absolutely horrific backend customer support.

I love Twillory shirts, but one that I ordered had a few buttons that broke off. Their customer service was amazing and sent me a new shirt along with a $20 gift card to make it right. I'll be buying many more in the future!

I made a mistake in my order, and it was marked as final sale. I quickly emailed them about the mistake and took care of it with no issues. Even though I wanted to chat with someone over the phone, they made sure to take care of my concern with no issues! Great service!

Incredible team at Twillory that was so willing to help me with many returns and exchanges because my husband didn't have the energy to measure himself correctly! They were so speedy with communication, and the AIR Suit is AMAZING. It is so lightweight but still looks extremely professional. My husband can't wait to wear it once he gets his sizing right!

Very good!!

I recently purchased several of Twillory’s long sleeve polos and honestly couldn’t be happier with the overall product. The fit, comfort, style, and versatility are outstanding — they instantly became staples in my wardrobe. The fabric feels premium, the shirts look polished without being stiff, and they work equally well dressed up or casual. I did have two shirts develop small fabric pulls pretty quickly, which was disappointing, especially since there wasn’t any obvious snag or incident that caused them. That said, Twillory’s customer service completely won me over. Rod from their Customer Happiness team responded quickly, was professional and easy to work with, and immediately processed replacements without hassle or requiring the damaged shirts to be returned. Fast, friendly, and genuinely helpful support like that goes a long way. Great products backed by excellent customer service. Assuming the replacements hold up long term, I’ll absolutely continue buying from Twillory.

Excellent product and customer service was top notch

Purchased mystery pack, wasn't thrilled with the color's, returned (no issues), contacted customer service and they acknowledged receipt of return and issued credit immediately. Outstanding.