TWILLORYReviews of twillory.com

I’ve placed more than 20 orders with Twillory since 2023, and there’s a reason I keep coming back. The styles are sharp, the fit is flattering, and the fabrics are comfortable with just the right amount of stretch. I particularly like being able to get a closer, more tailored fit without feeling restricted. The blazers are a favorite, and the combination of style, fabric quality, comfort, and price makes them an excellent value. The customer support team deserves just as much credit. I recently needed to exchange three unworn blazers for a smaller size and reached out for help. They were incredibly responsive, understanding, and accommodating. They approved all three exchanges, and within 30 minutes of their first response, I had the return labels. The whole process was straightforward and easy, and I really appreciated their willingness to work with me. I was already a loyal customer because of the clothing. Knowing that the support team is just as good gives me even more confidence in continuing to buy from Twillory. Highly recommend.

Amazing customer service. I had to return a sport jacket due in my error on size. I return it on Tuesday and my replacement show up the next day. I love the jacket. High quality! Thanks Rod.

Horrible horrible customer service. I’ve been waiting for 4 weeks for a refund and 5 weeks for an exchange and had to have over 38 emails to get it done. Really makes me think twice before placing another order.

This companies shipping and logistics is terrible. They use the cheapest method and their customer service team is just as bad. The products themselves, if the arrive, are very bery average at best. Id compare it to something you can pick up at Kolhs. Not worth the hassle dealing with them for such mediocre products.

Repeat customer. Excellent customer service helping to facilitate an exchange.

I've bought several items from them now. They have been great quality and look great! I would also argue that the quality you get for the price is a great value! What really made me write this review though, is that their customer service has been outstanding. Anytime I've needed and exchange or had an issue, they go above and beyond to help and do what they can to keep me satisfied. Very impressed!

Suit feels cheap and is cut for overweight people despite advertising athletic cut. It took three emails to different addresses at Twillory just to get a response. Then took three weeks to get them to agree to an exchange when I had the wrong size jacket. To add insult to injury they then charged me the $15 “restocking” fee twice.

Order came quickly and had to exchange a couple shirts as I’d never ordered from Willy before and customer service was great. Would definitely recommend to others