Twentyeight HealthReviews of twentyeighthealth.com

Response from Twentyeight Health· Jul 24, 2024

Hi Kari, Thanks so much for sharing your experience with us! We are committed to providing prompt and accurate responses within 1-2 business days, and we're so glad we were able to assist you! If you have any questions or concerns, please don't hesitate to contact us by email at [email protected] or by text at 929-352-0060 - we are happy to help! We look forward to serving you in the future! Sincerely, Danielle (she/her)

Response from Twentyeight Health· Jul 24, 2024

Hi Cynthia, Thanks for sharing your experience with us! I'm sorry to hear that your transition from SimpleHealth was not a smooth process. This is not the level of service we want for our customers and I deeply regret that we did not meet your expectations in your case. Our mission is to empower individuals with trusted information, affordable access and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward. If you have any questions or concerns, please don't hesitate to contact us by email at [email protected] or by text at 929-352-0060 - we are happy to help! Sincerely, Danielle (she/her)

Response from Twentyeight Health· Jul 24, 2024

Hi Cristina, Thanks so much for sharing your experience with us. Leila is one of our great customer support agents and I'm so glad she was able to assist you. If you have any questions or concerns, please don't hesitate to contact us by email at [email protected] or by text at 929-352-0060 - we are happy to help! We look forward to serving you in the future! Sincerely, Danielle (she/her)

Response from Twentyeight Health· Jul 24, 2024

Hi Nichole, Thank you for sharing your experience with us! I'm so sorry that your transition from SimpleHealth was not a smooth process. Our commitment is to provide helpful and efficient customer service within 1-2 business days and we acknowledge that we did not meet that standard in your case. I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account and improve our services for you and our other customers moving forward. Sincerely, Danielle (she/her)

Response from Twentyeight Health· Dec 29, 2023

Hi TJ, Thanks so much for taking the time to share your experience with us. This is not the level of service we want for our customers. I have reached out for more information via Trustpilot. I would love the opportunity to look into this for you and make it right. Sincerely, Danielle

Response from Twentyeight Health· Jul 24, 2024

Hi Marie, Thanks so much for sharing your experience with us! We understand the importance of receiving your medication on time and I'm so sorry that we did not meet your expectations. I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account and notify our engineering team of the issues you encountered. Sincerely, Danielle (she/her)

Response from Twentyeight Health· Jul 24, 2024

Hi Christina, Thanks so much for sharing your experience with us! I sincerely apologize for the delays and issues regarding your insurance coverage. We understand the importance of receiving your medication on time and I am sorry we did not meet your expectations in your case. I have reached out for more information through Trustpilot. I would love the opportunity to further investigate your account and notify our engineering team of the issues you encountered. Sincerely, Danielle (she/her)

Response from Twentyeight Health· Dec 29, 2023

Hi Shatira, Thank you for taking the time to share your experience with us! We are diligently working on expanding our insurance coverage and sometimes there are limitations that we cannot get past. We currently accept most commercial plans in our active states, as well as some Medicaid plans in CA, CO, DC, FL, GA, IL, IA, KS, KY, ME, MD, MN, MO, MT, NE, NJ, NY, NC, OH, OR, PA, SC, TN, TX, VA & WA. We offer other solutions to those whose insurance is not contracted with us. You can purchase your birth control at an out-of-pocket price, prescription transfers to your local pharmacy, or connection with our nonprofit partnership, Bedsider. Please reach out to our customer service if you have any further questions and we will be happy to help! Sincerely, Danielle