The Wellness CompanyReviews of twc.health

Placed order for emergency contagion kit on Dec 17. Today is Jan 12 and I still have not received. Customer service told me I was missing a form that needed to be filled out. Did that. Still waiting. Emailed customer service, no reply. Called CS, waiting on hold 12 minutes. He told me I had a form to fill out. I said I've filled out enough forms, I want my money back. He tried to give me store credit. I said no way, I want my money back. The flu supposedly is raging and I can't get the emergency contagion kit. The TV spot on Fox says, "We will rush your kit to you". What A JOKE.

Predatory buisness practice and terrible customer service. Please do not give your money to this company

I have several times to purchase with the TV commercial provided "discount code." At no time were they accepted. A commercial also states that GLP-1 shots are costly and requires injection. Their "drop" is an oral dose but very expensive.

Before i ordered the emergency wellness kit, i attempted 2 define what the actual cost would really be. The good reviews on here MUST BE FRAUDULENT. I confused their chat bot and they referred my inquiry to a “specialist “ for an email answer to my questions. From what the chat bot told me is the kit cost 299.00. My question was how much are the refills going to cost me as I keep the kit current. You either JOIN THEIR CLUB for a minimum of 9.99 a month to receive “ discounted products and discounts on telehealth visits which are required for refills. I asked them why a telehealth visits wasn’t necessary for the initial purchase. They said the intake questionnaire was reviewed by a provider and included in the cost of a kit. I asked them if there was no change in your health since your initial order, why would you need a “telehealth visit? This is the conversation that ensued with the bot. TWC Support Bot The Wellness Company does not sell medications directly; refill costs depend on the dispensing pharmacy. We offer a replenishment program that automatically restocks prescribed meds 2-3 weeks after provider approval. To assist further, could you share how often you'll need refills or which specific meds interest you most? This helps us guide you better 👍 ,Automated with AI 6:37 PM. You said: I am interested in the anticipated costs to refill all of the medications included in the kit TWC Support Bot We offer the 1Wellness Select membership with monthly ($9.99) and annual ($99.99) plans, which include discounted prices on Marketplace products and reduced rates for virtual care and medical kits. The Wellness Company does not provide direct medication sales—the refill costs vary by dispensing pharmacy. Medications in the Medical Emergency Kit can be replenished up to 2 years after purchase via our replenishment program, which ships 2-3 weeks after provider approval. To learn more or sign up, visit the replenishment program page at you prefer the flexibility of a monthly membership or savings with an annual plan? I am interested in the replenishment program without a membership 6:39 PM. TWC Support Bot says:no The replenishment program is available to all customers, including those without a membership. It helps restock prescribed meds automatically after provider approval. Costs depend on the dispensing pharmacy, and shipping is only within the US (excluding military addresses). You can learn more and sign up here Would you consider a membership plan for discounted prices and benefits, or prefer to use the replenishment program without a membership? I can help guide you through your options! 👍 ,Automated with AI 6:41 PM. You said: I am interested in the replenishment program without membership 6:41 PM. TWC Support Bot says: TWC Support Bot The replenishment program is accessible to you without a membership and allows refills after provider approval, but costs vary by pharmacy and there are no membership-related discounts. You can sign up and get details here: ,Automated with AI 6:47 PM. You said: What is the cost for a telehealth call for refills 6:48 PM. TWC Support Bot says: TWC Support Bot The cost for a telehealth visit to obtain medication refills is $74.99 per visit for non-members. Members with 1Wellness Elite membership get telehealth visits for free, while Premier and Select members save 15% on the visit cost. This fee covers the consultation with a medical provider who will determine if a prescription refill is suitable. You can book an appointment on our Virtual 6:49 PM. You said: How can you get the kit without a telehealth visit but need one for refills 6:49 PM. TWC Support Bot says: To get a Medical Emergency Kit without a separate telehealth visit, you purchase the kit, complete a clinical intake form for provider review, and upon approval, it ships to your home (typically in 2-3 weeks). TP won’t allow enough characters 2 copy the whole conversation. Their email response from the “specialist” was a copy of the bot conversation. And so you pay 299.00 for the kit and then 75.00 for each refill needed as a telehealth session is required even if there is no change in your health. The ivermectin expires in 6 months & the rest in 2 yThe cost of the meds, they told me depends on my local pharmacy? So 299.00 and 75.00 plus med costs for every refill unless you are bullied into becoming a member for a minimum of10.00 a month. I cannot believe Dr. Drew is involved in this.. he must be desperate for money. What a ripoff and shame on Fox for promoting such garbage. I’m really sorry for the folks who got wrapped up into this one. They prey on folks fears for access to medicine in an emergency situation. Trustpilot is not really vetting these reviews. I agree with a previous reviewer, this is borderline criminal. SCAM

The process from beginning to end was easy and quick. I ordered a wellness kit and they followed up quickly. I provided the information requested and my order was processed. The customer service met my expectations. Charlie P

Emailed Customer Service with a problem I was having on stopping an auto order and emails reminding me of an auto order that kept coming. I was so impressed with the quick response and they took care of my issue promptly and surprised me with a gift certificate to discount my next purchase. I was really pleased with dealing with a real person through email that responded quickly and fixed everything for me. I also just started the product for weight loss and am enjoying how I can tell it lives up to their claims. Looking forward to some success in weight loss.

Customer service has been extremely positive

I truly appreciated the kind response I received. Eager to help me is such a concept I thought was lost in today's world. I enjoy the product. The medical kit has help me when my family has gotten sick. Fast and helpful guidance. I am excited to get the new respiratory kit.