The Wellness CompanyReviews of twc.health

The Wellness Company deserves this 5Star review. Their products are great and customer service gold star as well. The Wellness Company is exceptional in educating the public and assuring the correct wellness plan for all. Thank you for being a trusted part of my healthcare journey! Vicki

Ordered product beginning of Oct 2025. Went into my account 10/28/25 to cancel the next order, for Nov 1, along with cancellation of the product. Dec 1 received an email they are getting my order ready to ship. Called them and they said I cancelled my “membership, not my subscription”. I didn’t have a membership and explained that. When I asked what was this supposed “membership” I cancelled was for, they said it was for discounts on the products. Complete unethical business practice since their memberships are $99 and up, which was never something i purchased. Furthermore why would I cancel a discount membership and still order product! I’m disgusted and have fought this for months between Mastercard and The Wellness Co. & can’t get any support! They never sent the product and I’m out $533.74! DO NOT BUY FROM THE WELLNESS CO. THEY WILL CHARGE YOUR CARD AND NOT SEND THE PRODUCT,

I have found their products to be of excellent quality and have recommended them to multiple people seeking quality anti parasitics.

Before reviewing the product(s) I have used or ordered I just want to say that communication with the company has been both timely and thorough. This gives me confidence going forward to order additional items. So far I have been using the toothpaste and will continue with it. I have on hand a medical kit with medications for serious infections. I plan to purchase two more medical kits for family members. I appreciate the access to these medications.

So far I'm very impressed. My order came very quickly and when I had a question the Dr. responded online within a couple of hours at most.

Customer service is prompt, but my current issue is still unresolved. In the past my experiences have been great - I have ordered med/travel kits, and they were sent without issue, but I ordered 5 kits in one order, received one (which took a few weeks), and then received another today (but I'm still missing 3, so having to contact them again. One kit was sent missing a medication, which they sent me separately promptly. Ordering refills has been a complicated process, but I also understand the potential medical liability of sending prescription medications to people that can be used w/o a timely medical evaluation of the condition to confirm the appropriateness of use, potentially. My experiences with urgent cares and ER's since COVID have all been very frustrating and expensive, and I have often seen other people charged ridiculous amts to be seen and not receive any care of consequence - the current standards of care in CO are questionable, the quality of care very poor. Many people have been hospitalized b/c they presented with an infection that required antibiotics, and they were blown off presumptively 'viral' until they were so bad they nearly died, driving people with severe viral infections to not go in until it's too late to use antivirals, also. It's a losing proposition - I'm grateful for The Wellness Center model and access to actual health care. Most of the medications in the kits we are highly unlikely to ever need - it would be great if there was some customization on the kit orders, but I can understand why there wouldn't be.

My sick/dying father ordered emergency kits from this company. Being 80 years old did not see or understand the fine print. Paid over $900 for these kits we never received. Called the company for refund customer service said to fill out paperwork in the email. I filled out the email did not feel like my parents understood all what was involved immediately called customer service back and said no, we want a refund. We don’t want a doctors call over the phone. We don’t want any of that. Please cancel and refund this please. She said sure I will escalate this and we will email you tomorrow never received an email. My Father passed away soon after. Credit card statement came in with $900 still on it from this company. No phone calls. No emails. Disputed with credit card company. The wellness company submitted “evidence” basically what made the company look good saying we didn’t follow through. I AM SO SORRY, WHAT? I asked for to to stop everything and wanted a refund. NEVER GOT THE “doctors” phone call, or the customer service email, OR EVE THE PRODUCT!!! THE WELLNESS COMPANY IS THE ONE WHO FAILED TO FOLLOW THROUGH. Here’s the order number TWC1015312

I needed to contact customer service and had a wonderful experience! The interaction was quick and professional. I am very pleased!