The Wellness CompanyReviews of twc.health

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3.2/ 5

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1,256 reviews

The Wellness Company3.2Average

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About The Wellness Company

The Wellness Company is listed under Health Equipment.

The Wellness Company (twc.health) has 1,256 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.

Also known as: twc.health
Website: twc.health
Category: Health Equipment
Listed on The Fair Hearing: 2026

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Oct 20, 2025

The customer service was unprofessional, rude.

The customer service was a nightmare. The Doctor was GREAT. I ordered ivermectin cream, they charged me. After a few weeks, I didn't realize I needed to talk to a Dr before they shipped it as there was zero communication on that, no email, no text until I received a random text stating that because I didn't keep the tele appointment they were cancelling my perscription. I immediately clicked on the link and was connected to the Dr but TWC had already cancelled it and there was nothing the Dr could do. He suggested that I call them to have them reopen the order for him to follow through. Which I did, but it took five phone calls to the company to get them to successfully fulfill the order. Five phone calls of , barely understandable agents, or disconnections, or being told one thing when it was another, to "lines too busy, try again later". It took a lot of my time and aggravation. Not a something you want to worry about when you are talking about your health. It is my understanding the company is so busy and implementing new systems, but that is no excuse. If the Dr hadn't been so patient and I had not been so persistent with the company itself, I would have lost $300. Once the order goes through, they don't refund apparently. I thought this was a reputable company. I will need to find a new one moving forward.

By J W.

Response from The Wellness Company· Oct 26, 2025

Thank you for reaching out and bringing this to our attention. I'm truly sorry to hear that your experience with The Wellness Company fell short of what we strive to provide. We take your feedback very seriously and want to investigate what happened. I've sent a request for your order details. Once you provide that information, we'll be able to review your account and look deeper into this matter. We appreciate your patience as we address this matter. Best regards, TWC Team