The Wellness CompanyReviews of twc.health

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3.2/ 5

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1,256 reviews

The Wellness Company3.2Average

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About The Wellness Company

The Wellness Company is listed under Health Equipment.

The Wellness Company (twc.health) has 1,256 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.

Also known as: twc.health
Website: twc.health
Category: Health Equipment
Listed on The Fair Hearing: 2026

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Dec 4, 2025

Why are Dr Drew & Dr McCullough shilling for TWC?

I just ordered the Medical Emergency Kit. At some point they charge your card while filling out medical forms and having a consultation over the phone. It turns out one of the medications has an interaction with one of my current meds. So, they won't send that medication with the kit. However, they won't give a credit for the medication not sent. This is their policy, which supposedly at some point I signed off on. Dealt with them via email. They are "very sorry and truly apologize", but they are keeping all the money. Dr Drew and Dr McCullough prostituting themselves for this company...sad! Ok, following up after their lenghty response. If you go to their website and click on the reviews, you'll see they are all really positive including the 1 star reviews...lol. How fake is that? Just shows you the type of company you will be dealing with.

By buzzenator

Response from The Wellness Company· Dec 7, 2025

We hope this message finds you well. We sincerely appreciate the opportunity to offer clarification regarding your most recent order from The Wellness Company (TWC). We sincerely apologize for any inconvenience or confusion caused by the omission of a medication due to your Allergy. At The Wellness Company, we value transparency in all of our transactions and policies. As a result, we have prominently displayed our policy on omitting medication in case of an allergy or medical contradiction on our website. This policy can be found on each emergency kit webpage and within our Refund policy to ensure that our customers are fully informed PRIOR to their purchase. Based on our records, you have previously been email correspondence with our customer service team regarding this matter. They have provided you with information about our policy for removing medication from the kit since it has been identified as an allergy by the provider. Furthermore, they have also directed you to the location on our website where this policy is displayed. I am sorry for any inconvenience this may have caused, but the removal of the medication was taken as a precaution to ensure your safety. Just a friendly reminder, It is mentioned on our website that we are unable to offer substitutions for omitted medications in cases of allergies or medical contradictions. This is why we kindly recommend that all of our customers carefully review all the information provided on our website about our products, so that they may be fully informed about our policies and requirements before making a purchase. We genuinely value you and are sorry for any misunderstanding regarding our refund policy. If you need any further assistance or have any concerns, please don't hesitate to reach out to our dedicated customer support team. We are more than happy to assist you and provide any information you may need about our products and policies. Thank you for bringing this matter to our attention and allowing us the chance to provide clarification. Best Regards, TWC Team