Great service!
Our TURBRO heater was deliberately as expected, but missing two legs. The company was helpful and efficient in replacing them and the heater is up and running. Great service! Good product@
By Cynthia B.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
536 reviews
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From keeping your home or business warm in the winter and cool in the summer, to maintaining a healthy indoor environment full of clean air, TURBRO is like your personal butler, is building a healthy HVAC system. Currently, our product line includes HV...
TURBRO (turbro.com) has 536 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 488 reviews with 5 stars · Clear filters
Our TURBRO heater was deliberately as expected, but missing two legs. The company was helpful and efficient in replacing them and the heater is up and running. Great service! Good product@
By Cynthia B.
Bought a fire place heater and used it one season. Got it out for cold snap and it did not work! The customer service was excellent a email amd a few pictures to show what the issue was. MARCIA the cs rep that assisted had a brand new unit on the way to me in no time I am beyond happy that I can continue to enjoy this fireplace heater
By Keri B.
This fireplace is great. It looks realistic and produces good heat. I read about many and decided on this one and so glad I did. It came well packaged and installation instructions made it very easy. You won't be disappointed with this fireplace.
By Diane H.
Incredible customer service from Marcia at Turbro, best experience and would highly recommend this company to friends and family.
By Mike
It’s my 2nd year with the flat panel type heater in white. Got it for a Black Friday price and I thought this was a fake retailer scam, the next day. But it arrived in a few days. Looks stylish. Makes a little clicking sound sometimes now when heating up.
By Marcin L.
When I had issues with my AC, TURBRO were very prompt in responding to my emails and gave me all the support I needed
By Khadijah E.
I received this product undamaged. Easy to put together. Good value. My remote didn't work and you need it to really work the fireplace. I was sent a new one with no hassles from the manufacturer.
By LAura
Bought two space heaters from Turbro within the last year. Both work great and were reasonably priced ($75). Recently, I needed a replacement part for one of the heaters. Customer service responded quickly and I received the new part within 1-2 days. Installed perfectly and the heater w/ the issue works just like new again.
By KR