Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
656 reviews
TurboTenantSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Free landlord software for owners and property managers to market rental properties, screen tenants (get credit reports and criminal background checks), collect online rental applications and online rent payments. 100% free for landlords.
TurboTenant (turbotenant.com) has 656 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
656 approved reviews, newest moderated first
Very easy to use system.i like that you handle so much of the process.
By Carla R.
Response from TurboTenant· Nov 17, 2025
Your 5-star rating means a lot to us! We’re grateful you trust TurboTenant for your rental needs. Let us know how we can continue supporting you.
Web site laid out by someone who knows how to be user friendly. That is unusual in 2025.
By Shawn G.
Response from TurboTenant· Nov 17, 2025
Thank you for the kind words! We’re glad our platform feels truly user-friendly. Our team works hard to create a clean, intuitive experience, and it means a lot to hear it shows.
I started with the intro paid account to "test the waters", but immediately ran into issues. After paying One-Hundred and Twenty Dollars for the service, I tried to create an ad and was limited to one thousand characters or less. This meant I had to cut a substantial portion of my narration out and there was no other way to supplement that information without paying for a more expensive account. The other issue was the pictures were limited to twenty, upon initial creation of the ad. You could add more, but you had to complete the process, THEN come back and add more pics. I didn't waste my time going back. I have used ALL of the free services and found them superior. No word or pic limits, all of the accounting needs I have required, service requests from the tenants, online payments, and the background checks of the free account I used (Apartments.com) has been FAR superior to anything else I have found. Lease creation, with state specific suggestions, etc. are all included FOR FREE! Not to mention some of the best customer service I found for any product anywhere. This was a monstrous disappointment and a HUGE waste of my hard earned One-Hundred and Twenty Dollars. Reply to below response. I asked for my money back, but you wouldn't do that so , no, I will not return to your over-priced and limited service.
By John
Response from TurboTenant· Nov 18, 2025
Hi John, thank you for taking the time to share this detailed feedback. We’re really sorry that your first experience with the listing flow wasn’t what you hoped for, especially after upgrading to try things out. TurboTenant does currently have a 1,000-character listing description field, and many landlords use our built-in AI description tool to get the most important details into that space without losing clarity. We’re also reviewing ways to streamline the initial photo-upload step, so your notes here are genuinely helpful. If you’d like, our team is more than happy to walk you through the listing setup to make sure everything looks the way you want. Just email [email protected] and we’ll take care of you.
I was managing our 2 rentals on the side, and was really struggling to keep up. Now, the entire process and administration just got a lot easier because of TurboTenant. I use the tool from start to finish, from posting my rentals to selecting a renter to managing payments and maintenance.
By Debra R.
Response from TurboTenant· Nov 12, 2025
Thanks so much for sharing! We’re thrilled to hear TurboTenant is making managing your rentals easier :)
Easy to use and great service
By iteohregmail.com
Response from TurboTenant· Nov 12, 2025
This is what we aim for! Thank you for the glowing review.
The AI assistant is unbelievable. Literally answers my questions to a T in detail. The UX is really organized and clean too. Love it all
By Pawsitive Properties L.
Response from TurboTenant· Nov 12, 2025
We’re thrilled to hear the AI assistant is hitting the mark and that you’re enjoying our platform. Your feedback means a lot us :)
We are a young lower income family who rents out our home. TurboTenant has been SO HELPFUL for us! Whenever I need to post a listing, it will automatically post to all the different rental platforms. It seriously has made the renter search process so much easier. We haven't used all the amazing features outside of the free marketing and background checks/applications, but I am sure they are great as well. Thankful for this resource for landlords like ourselves!
By Pleased C.
Response from TurboTenant· Nov 12, 2025
Thank you so much for this glowing review! This is exactly what we aim for :)
Appalling that I was deceptively redirected to this site for an application to a rental property. This was not how the property owner set it up and not how he was accepting applications. I requested a refund and have been basically told no, file a form and we’ll get back to you in 10 business days. Unacceptable. All via AI
By Janie
Response from TurboTenant· Nov 12, 2025
Hi Janie, we’re truly sorry for the frustration this has caused and appreciate your patience. Your request is currently under review, but if you have any additional questions or concerns in the meantime, please don’t hesitate to reach out to [email protected]. Thank you.
