TSYSReviews of tsys.com

This company is really bad news. I cancelled and they charged me for 5 years. I thought it was my other credit care merchant fee company. They are hard to recognize on your bank statement and also do not send monthly statements via email or mail so you just get auto withdrawals. They were linked with my online scheduler that I cancelled called appointmentsplus another horrible product.

Same here. Charge all kinds of fees. Shippings and others fees. Equipment is old and outdated. Speed is slower then the old phone lines. Sales man lie about any and everything. Promise to take care of issues, but never do or even call you back.

They are liars. I have been asking for months for proof that a termination of contract fee exists. I have spoken with them four times. The only notation on my account is a lie saying I agreed to pay and that they have only spoken to me once. The call center says I have to speak to a manager to get a copy of this contract I have never seen. When I am handed to the manager (in under a second so you know it is the clown sitting next to the original call taker) I hear the original call taker giggling in the background. As this new "manager" says he does not have to provide the contract, and he has no obligation to show it to me. This has happened three times. then when you ask for someone in legal they hang up on you. We all know means that no such legal document exists. If this so called agreement existed, then they would have wanted to use it to get payment. If you want to find out what the lowest bid off shore call center is like, sign up for TSYS.

I have been a customer of Cayan since 2008--long before it was acquired by TSYS Global Payments. Nothing improved with the acquisition, customers have been burdened with the same dysfunctional Client Support organization that they've had to deal with for years. You are never able to speak with a problem solver at Cayan, instead they have intermediaries answering the phones and relaying your concerns to someone else while you sit on hold. Today I wanted to pre-pay the last four months left on my credit card reader lease--a card reader I quit using in Year One of a three year lease--and was told that Cayan has no mechanism for accepting that payment and closing my account UNLESS I wanted to pay them an Early Termination Fee of $200. Well, I've paid $25.94/month for more than 2 years for a worthless piece of equipment that I haven't used since I got it, so the opportunity to throw good money after bad is not the least bit appealing to me. Yes, they do replace faulty equipment--but sadly all of their equipment is faulty and fails like this one did (often within a week), as we had experienced time and time again. And, they never take the returned equipment off the lease, so you end up paying for the replacement and the returned reader that is no longer in your possession, always a long, tedious phone call to get the accounting corrected because the internal disorganization at Cayan and its affiliates is epic. If you are a small business owner, I'd suggest working with a more reputable and customer-centric company--Cayan and their Genius card readers are anything but.

They charged extra fees, kept going on with PCI compliance $40 fee even after I said I didn't understand it and offered no solution. Was able to cancel service (I hope). When I cancelled and said the reason was all the extra fees they said-"you should have said something". I did for over 10 years. Also, surprised to find out that I own the card reader although they can't tell me what I paid for it or when. Would not choose them again.

WARNING: Do not use this company. There is NO support and no capacity to ever resolve a problem.

I wish I could leave a -10000000 stars. called TECH support only to be told " Yeah um like we dont have like a lot if info on that machine" RUN FROM THIS COMPANY they are awful.. Ive been on hold foe 68m. please shut your company down.

Had I reviewed them before we cancelled I would’ve given them 4-5 stars. However, it took me 1 year to close the account and we were charged service fees for a year when we weren’t using their services. They farm out their customer service to non native English speaking reps who can only use a manual for standard answers. Ever time we called we were given a different set of instructions to cancel. My signature was even questioned, as though they have a forensic handwriting analyst on staff. They refused a refund for all but the last month of our time sucking efforts to cancel. The most absurd business dealings I’ve ever experienced in 50 years in Corporate America.