TSYSReviews of tsys.com

I have been with them for close to 10 years at the start of this year they started charging me discount ( which is there fee by the way ) of up to 4% so my total fees are close to 7% in total plus they add all sorts of other fees and did this with out notifying me. and to top it all off they wanted to charge a $750 enhancement fee . luckliy i caught this before it was charged and i cancelled my account with them . DO NOT USE THEM . a total scam company

Thought maybe I was ignorant on how to use a CC Merchant and thus getting high fees over time. Got in at a low fee from belonging to a professional organization over 10 years ago. But, like all the other reviews, began to get slowly squeezed. For some reason my password expired and I can't get into my account. When I call to get help, I get delays and a not so interested agent. They probably are no longer interested in small businesses. Going to store transactions and contact my Bank to jettison their access to my bank account.

TSYS Global Payments, 1 Heartland Way Jefferson , IN 47130. 1-800-990-3685, They are scum bags stealing people's money. Stay away from them and sue them if you can! I never had a contract with them and they got my banking info from hackers and started to charge me from $400.00 to $879.00 per month. They never used their name in the bank statements. They are crucked thieves using these lines: BKCD PROCESSING SETTLEMENT NNNN00000NNNNNN, OR TEXAS SERVICING PAYMENTS XXXXXXXXXXXXXXX, Close your account and change your bank! I only found out who they were when I closed my account and got a letter in the mail. Now that they can't pick my pockets!! Too bad Trustpilot does not have a negative star ranking.

I had been a customer of Cayan since 2017. I contacted them in June 2026, because I was changing over the type of entity I was for tax purposes, essentially just starting a new merchant account and closing the old one. "Ok Hemsath" was supposed to be helping me, I said supposed to be because it took over a month to get nowhere, before I had enough and switched companies. Whenever I would email him asking status updates, it seemed he remembered he was actually supposed to be processing this change and would push the process forward, but only when I asked. Why would it take over a month to open a new merchant account? I just signed up for a new merchant account and it took less than 1 week!! It seems this person "Ok Hemsath", doesn't really care about retaining Cayan customers. July 13th when I asked once again the status, he told me I was going to receive whatever I needed in the mail to do the changeover in 2-3 days. When I told him I would need that by a specific date, as I do not live in the city as my business, he simply told me to refer to his previous unhelpful email. When I responded to that, he could not even be bothered to email me again. And so, when I did not receive the needed information in the mail, I simply contacted a different merchant processor and switched companies. If Ok Hemsath, had simply done his job accurately the first time, Cayan would not have lost me as a client, a company that has been doing business with them for 9 years. Perhaps Mr. Hemsath, just doesn't care enough about his job? Either way, I'm happy to be done with Cayan global after my experience with him. I switched to Stax and have a much lower rate.

I was a customer from 2011 to present. My effective rate (simply the fee they charged divided by the amount deposited each month) was 2.2-2.4 on average and would creep up over 6 months or a year to 3.0, I would call, ask for a rate review, then they would lower it back to 2.2-2.4 range. Recently, they raised my rate in one month from 2.3 to 5.4 percent and then the next month to 6.2 percent. I called for a rate review and they wanted me to sign a new 3 year agreement and be happy at 3.4%. This is a total ripoff and I would not sign. I started searching, found Square, and got a fixed 2.7 percent rate that will never increase. I kept the account open for an extra couple of months in case I needed to refund anyone and got hit with a $499 charge for "Infrastructure Upgrade Fee" and then when I called to cancel they charged me a $500 cancellation fee. DO NOT DO BUSINESS with this company!

This company is absolutely robbery! Stay FAR AWAY!! I had been with Tsys for years on a set rate Monthly of $129 a month for up to $6,000 in sales. Suddenly my monthly amount shot up to $515 a month, when my business had slowed down to only processing $1500 or less a month in sales! When I called to dispute this they told me there was nothing I could do. So I asked to cancel. They said I couldn't cancel until the one and only transaction I had done that month of $216 had funded. So I waited a couple days then called and fully canceled. this was the first of April. May comes and I get another charge for $515. When I call they said it was because I processed payments in April!! So they charged me DOUBLE what my payments have been to take the credit cards and they are 100% unwilling to do anything about it! THE MOST DISGUSTING Business practices and customer service I have ever, ever experienced!!

I would give 0 Stars to these SOBS. They are a rape artist with no Morals. I was charged $ 3,150.00 for processing 26,000. in Sales. It's my fault for not monitoring the account; I left it up to a lady in my office. What kind of Man or woman would work for such thieves?

Absolute WORST customer service. Please take our advice and DO NOT do business with this company!