TSheetsReviews of tsheets.com

Struggled with this app for days. The total lack of viable support is EXTREMELY painful. The support team was confrontational, rude, and absent of any helpful input. My company finally gave up and found another (simple/easy/free) option for time tracking. We're now MUCH happier! Avoid this app, unless you're in need of a "self-inflicted wound" !

Clunky application at a high price. Also BUYER BEWARE - there are no refunds on the annual plan.

Too many errors, staff gave up using it because it constantly crashes. Never EVER sign up to an annual plan, they will keep $1000 credit even though the product failed so badly we had to switch to another. They expect us to wait until they sort their issues out

We just got Tsheets last month and it's been a complete nightmare since. They sold us a version that is not compatible with what we have and had to roll it back. We were able to login for a moment then not able to. Called support on a Monday and we went through the trouble shooting steps and the man finally said he has to contact his programmers. Didn't hear back from them all week. Had to call the following Monday and the lady went through the same EXACT trouble shooting steps and finally escalated the issue. They had to roll it back AGAIN. We paid for a whole month of not being able to even use the product and they offered no discount when asked. It has been call after call and trouble shoot after trouble shoot since then. Simple things such as being able to login on the URL but not the app. Same info. Needless to say. One month in and its been a horrible experience. Simple things such as logging in should not require roll backs and trouble shooting calls.

I just got off the phone with someone who helped me remove my card information from the account. I too paid for a year in advance. I had been using the service for several years and was on auto renew. My business has suffered recently and we have lost a lot employees. I am canceling a lot of services that my business uses to try and keep my company afloat. I was really disappointed to find out that prepaying for a year in advance means that you will receive ZERO refund if you need to stop your service. I just closed my account that has over $700 as the balance. So disappointing that they won't even consider a partial refund.

Do not believe any of the 5 star reviews. T Sheets is terrible. The interface with quick books is off. But that is probably because the program itself is so poorly designed. There is no way to report on monthly client charges grouped by client. The program will let you pick custom dates, but will then give the dates it has. Add to that the reports given by week were truncated because it can only deal with 2 weeks at a time. The agent said they would put in a report request to see about adding this type of report. Seriously, I am not kidding. You are better off with a pencil and paper than to waste time with what is the most poorly designed program I've seen since the '90's. The customer service people are very nice and will try to help. But when they have to go and spend hours looking for what should be easy answers, you found a real bad program. Save your money.

Using it is ok, but you can’t cancel it on the web, they need to talk to you over the phone and they don’t have time for that. These basic things like starting and ending a subscription should me all digital. Not very nice, the support hours are US time zones only.

You can cancel anytime, that’s true. But if you sign up for the yearly plan they utterly refuse to refund your remaining balance. I used this software for 2 years, they charged the third year as a lump sum. This company is holding over a thousand dollars of my money. Totally theft, I feel ripped off.