OtterReviews of tryotter.com

First time using it to try and resolve an issue. Wonderful help from Jae and I greatly appreciate it as I do get a bit lost easily. But they were kind and helped me out and found resources I needed. Greatly appreciated.

Quick, friendly help. Problem resolved quickly and professionally!

Working with Otter has allowed Brasayleña to better manage all the menus and stores using a single software. Tiago Neves also helps me take the most of Otter and supports me all times, which is really important as managing 23 locations can be difficult but with his help, I can confidently manage my delivery operations.

I placed a food order as a customer, however, the restaurant didn't receive the order or the payment, and Otter refused to cancel the order or refund my money. The restaurant knew nothing of Otter, and my suspicion is this: Otter signed themselves up as the delivery partner on Google Food Orders without consent of the restaurant. Their hope was that, with enough angry customers not receiving their orders, the restaurant would be forced to sign up for their service. This is just my theory. What I can say for sure is that I never received my order, the restaurant never received my money, and Otter has stolen my money. Shady company - stay away! Update: In my attempts to resolve this issue, your customer service representative told me that the restaurant had stopped paying for your service and was therefore not receiving orders or money from Otter. How is the local restaurant supposed to cancel an order they can't even see? Gee, I suppose they could pay for your service... Since it was apparently 'impossible' for Otter to cancel the order, your agents directed me to Google Food Orders, where I spent the next month trying to resolve the issue. Every time I asked Google for an update, they said they were 'waiting for a response from Otter'. In the end, they gave me my money back, but the order has still not been canceled. Stop trying to foist responsibility onto others. This was a very simple situation that could have been resolved by Otter. Even if it wasn't possible for you to cancel the order, you could have worked with the restaurant or Google Food Orders to cancel the transaction. I stand by the original review.

There was a glitch with my Order Manager sign-in email...and no one seemed to be able to fix it. But finally, Peter Gabriel Ogalinola tried a solution that made it all right....after many failed attempts. I appreciate you Peter!

Vivien Illustracion did a great job

They told me they had outage with Uber resulting me lost at lease two days sale revenue. No one provides solution and it’s been past 4 days and they have no clue to solve the issue. Worst service at all.

Quit otter a while back because of terrible service, and now it is the same!! Don’t even know where to start complaining 1-onboarding doesn’t know what the heck is going on, onboarding don’t have any access to information! Schedule 3 times and got lost in the spam? 2-i specifically contacted you guys and to assure it can be done with VR, and yet, still connect my brick and mortar and cost me money and time, why? 3-why is otter accessing my in store POS information? Why is otter just want to connect to the wrong freaking UUID? 4-there are different NAMES and different UUID and they just want to connect, can you guys hire someone who can read? It costed my business lost connection on valentine’s day, on weekend, and confused my employees. ABSOLUTELY S H * T SHOW