Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
588 reviews
OtterSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Serving smarter. Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of food—all in one place.
Otter (tryotter.com) has 588 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
588 approved reviews, newest moderated first
Ryan (Ticket Ref#: 10916226) was able to resolve the issue timely.
By Nathan
Response from Otter· Jul 3, 2024
Thank you for the feedback! We're glad to hear that we were able to provide exceptional customer service. We'll definitely give them a shout-out. Thanks!
The cloud kitchen team at the hollywood location is phenomenal! I interact with Nikko the most and he's always responsive, reliable and trustworthy. I very much appreciate him and the rest of the team!
By Casey G.
Response from Otter· Jul 2, 2024
Thank you for the feedback! We're glad to hear that we were able to provide exceptional customer service. We'll definitely give them a shout-out. Thanks!
Thanks for the help with tablet Ryan!
By Restaurant C.
Response from Otter· Jul 2, 2024
Thank you for the feedback! We're glad to hear that we were able to provide exceptional customer service. We'll definitely give them a shout-out. Thanks!
Mariz Was very helpful. She solved my issue quickly. And I really appreciate it.
By Yin H.
Response from Otter· Jul 2, 2024
Thank you for the feedback! We're glad to hear that we were able to provide exceptional customer service. We'll definitely give them a shout-out. Thanks!
Hi guys one week soft opening and now one week fully operational that’s 14 days and still not working. Getting hold of Customer Service is an absolute nightmare and trying to schedule a half an hour meet to rectify the issues and still not rectified does not work
By charles E.
Response from Otter· Jul 10, 2024
Hi Charles, I'm so sorry to hear that you've not had a good experience getting set up with Otter. I just reached out to our customer support team to see how we can rectify any outstanding issues. Please feel free to call us 24/7 at 888-681-8837 as well. Thank you. - Alex
Just got some POS integration support from Tine, she did a wonderful job, managed expectations very professionally, and got something third-party POS related issue (not an otter issue even) she fixed super quickly because she didn't give up and kept digging until she found the problem! Even on a week-end!! Kudos to Tine and to the Otter team! ❤
By Ahmad R.
Response from Otter· Jun 28, 2024
Thank you for the feedback! We're glad to hear that we were able to provide exceptional customer service. We'll definitely give them a shout-out. Thanks!
thank you, Mark mitra and melody royo helped with getting my direct order tags submitted to the programming team
By E. R.
Response from Otter· Jun 20, 2024
Thank you for the feedback! We're glad to hear that we were able to provide exceptional customer service. We'll definitely give them a shout-out. Thanks!
He was a great help
By Z H.
Response from Otter· Jun 20, 2024
Thank you for the feedback! We're glad to hear that we were able to provide exceptional customer service. We'll definitely give them a shout-out. Thanks!
