Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
24 reviews
NovaSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Nova is listed under Wellness & Spa.
Nova (trynovamd.com) has 24 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
24 approved reviews, newest moderated first
I would give them a zero but that wasn’t an option. DO NOT BUY from tryNova. Product doesn’t provide coverage that the ad states. It’s more like a greasy cream. I have tried twice to contact them for a return and refund but haven’t received any response. So much for the “satisfaction guarantee”. Also, the item itself didn’t have the Nova logo on the packaging. It says O’CHEAL! Rip off…….SCAM, DONT WASTE YOUR MONEY!
By Ann S.
The team at Nova is great. Any time I have had a question or need something explained they have answered quickly and thoroughly. Shipments have always been delivered on time and the product is excellent.
By Craig S.
Response from Nova· Mar 28, 2026
Thank you so much for your kind words, we really appreciate you taking the time to share your experience. Our team works hard to provide clear communication, reliable service, and high-quality care, so it means a lot to hear that reflected in your experience. We’re glad everything from support to delivery has been smooth for you. If you ever need anything, don’t hesitate to reach out, we’re always here to help.
Great customer service. Fast shipping. I lost a good amount of weight on the GLP-1 and felt good on the NAD+. Will use again!
By Justin M.
Response from Nova· Mar 28, 2026
Thank you for sharing your experience, we really appreciate it. We’re glad to hear you had a great experience with both the service and delivery, and even more so that you saw great results and felt good throughout. That’s exactly what we aim for. If you ever need anything or have any questions along the way, feel free to reach out anytime—we’re always here to help.
Jason and Leigha are the best. So easy to talk to and work with. The whole process was super easy and straightforward and I’d recommend to anyone. Prices are great and better than I’ve found elsewhere. The site it great and I love being able to track my progress. Shipping is always fast and on time. Highly recommend!
By Happy C.
Response from Nova· Mar 28, 2026
Thank you so much for the kind words, we really appreciate you taking the time to share your experience. We’re glad to hear the process has been smooth and easy to navigate, and that everything from pricing to shipping has met your expectations. It also means a lot to hear the progress tracking has been helpful for you. We’re always here if you need anything along the way, and we truly appreciate the recommendation.
Easy delivery, easy communication and great product!
By Beth B.
Response from Nova· Mar 28, 2026
Thank you for the great feedback, we really appreciate it. We’re glad to hear everything from delivery to communication was smooth and that you’re happy with the product. That’s exactly what we strive for. If you ever need anything, feel free to reach out anytime.
I could not be more pleased with my experience! Jason Mallouf is top notch! He is beyond knowledgeable about these products and is stellar at allowing his clients to feel confident in the use of them. Communication was on point! I am impressed and will be happy to carry on with learning and investing more with my self care routine this year, accompanied by Jason. He clearly walks the walk and not just talks the talk. Solid and trustworthy man to work with. Thank you Jason
By Stephanie K.
Response from Nova· Feb 3, 2026
Thank you so much for the kind words. We’re grateful for your trust and happy to hear you felt confident, informed, and supported every step of the way. We look forward to continuing to work with you.
My experience with Try Nova MD was handled professionally from start to finish. I had valid concerns regarding my order, including prescription details and cold-chain handling. Once those concerns were raised and documented, the team took them seriously. Jason was responsive, communicative, and thorough in reviewing everything, and the situation was addressed promptly and transparently. What stands out most is their willingness to own issues, prioritize patient safety, and communicate clearly rather than deflect or delay. Records were corrected, expectations were clearly explained, and the resolution was handled efficiently and respectfully. In healthcare, how a company responds when something doesn’t go perfectly matters — and Try Nova MD demonstrated accountability, professionalism, and a patient-focused approach throughout.
By Charles C.
Response from Nova· Jan 28, 2026
Thank you for the thoughtful and detailed review. We truly appreciate you taking the time to share your experience and for giving us the opportunity to address your concerns. Patient safety, transparency, and clear communication are extremely important to us, and we’re glad you felt heard and supported throughout the process. We also appreciate your understanding that in healthcare, questions can arise and we believe how those questions are handled matters most. Thank you for recognizing our team’s commitment to accountability and professionalism. If you ever need anything in the future, we’re always here to help.
Bait & switch
By Stanton
Response from Nova· Jan 28, 2026
Hi, There is no bait and switch involved. All pricing, terms, and treatment details are clearly disclosed before checkout. Additionally, there is no long-term commitment. Customers may cancel at any time. Our services are prescription-based and subject to provider review, which is explained upfront. If there was any confusion, we’re happy to review your account and help resolve it. Please contact us directly at [email protected].
