Total scam
Total scam. Do not fall for it. They sell the same mask on Temu for $30. Reached out to them for a refund and no response.
By LAUREN
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
36 reviews
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Trylumidermis is listed under IT & Communication.
Trylumidermis (trylumidermis.com) has 36 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
Showing 35 reviews with 1 star · Clear filters
Total scam. Do not fall for it. They sell the same mask on Temu for $30. Reached out to them for a refund and no response.
By LAUREN
ZERO STARS. SCAM. RUN. The Product also looks cheap and horrific. DO NOT BUY. DO NOT BUY. DO NOT BUY.
By Nicola W.
SCAM! Avoid. Fraud. All of the above. Do not waste your money on a fault product that the company wont own up to refund the amount. Do not buy and look at other more reputable brands. This is a waste of money. Avoid this company at all cost.
By Taariq
Cheap piece of crap that you can buy on Amazon for £36. Im now still fighting to receive my refund of £124 as they are only offering 60%. Im going to contact my Visa company and Resolver. This company is a complete scam. I will keep updating on my progress with this company. PLEASE DO NOT BUY.
By ROZ
SCAM - comes in a cheap box, no logos or branding, feels crappy. Complete scam
By Mrs Lynsey C.
The price had changed (upwards) since I checked 2-3 weeks ago (when it was not on sale). Now, the item was tagged as on sale for black friday, with a new fictional and inflated reference/non-sale price. I went to my basket though and accidentally finished the order while reading these reviews. I cancelled the order within 5 mins (time stamped emails); got a confirmation from the company that they've cancelled the order but that they will keep 15% as "payment processing fee" which is nonsense (and extortionate), especially considering the payment hasn't even gone through yet. I froze my card and hope it stops the charge or I will have to fight it. Red flags all around!
By C
I ordered the LumiDermis anti-aging face mask. When I received it, the box was broken but looked like very cheap packaging. Inside was the face and throat mask in a plastic bag. Looks extremely cheap. The controller inside the box has “Facial Whitening Instrument” printed on it. I contacted the company and they said, “The term "Facial Whitening Instrument" on the controller is simply a label and does not imply the mask is solely for skin whitening. ” I never wanted facial whitening and the advertising never mentioned facial whitening so I am skeptical if it’s even made for anti-aging. Also, nowhere on the box does it say “LumiDermis”. They will issue a refund if I pay for shipping. Since this is 100% false advertising, why should I pay for shipping? I have made a dispute with Visa and I will let them handle it. Do not buy this product!
By Emily L.
Like what everyone else said, this is a scam. The mask came from china with no branding. is very cheaply made, the instructions unreadable. I didn't use it and I've paid to have it shipped overseas + duty & taxes and now I'm fighting for my refund which I better receive. Shockingly bad, AVOID.
By Andrea H.