Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
36 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Trylumidermis is listed under IT & Communication.
Trylumidermis (trylumidermis.com) has 36 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
36 approved reviews, newest moderated first
Do not buy this product! It is hard and hurts your face! It is too hot and uncomfortable! But worst of all, You cannot return it!!! The email address has a 'Permanent Error' and there is no way to get your order back to them to get a refund!!! DO NOT BUY!!!
By NIKKI
If I could give a negative score for this product I would. Upon receiving the product, the box was damaged and appeared to be some cheap Chinese imitation. Then using, the metal prongs burnt my skin. I complained and was told to remove however the mask is not flexible, hard and is unpleasant to wear. I then found that the cable is dodgy and now the mask that I have owned for less than 6 months does not work.
By Christine
I ordered this mask after reading a blog comparing a variety of LED masks. It was rated as their overall pick of masks. It is absolutely the worst thing I have purchased. Not only is it heavy but it leaves marks on my face and deep creases on my brow bone. I have sent emails to complain and ask for a refund but I fear it will not be honored. My only saving hope is I paid by PayPay I might be able to get a refund through them if I show emails where I tried to contact them unsuccessfully. I have had this April 9, so I did give it a grace period trial. Fingers crossed.
By Aileen
SCAM - Do not order from these people. Paid the money, it never arrived, they have never responded. Currently going through Credit card to get my refund...
By jgirish
Do not buy! This company needs to be taken down. Fake reviews, fake FDA claims, and a product with no manufacturer information or safety information. It is shipped from China and if you want to return it will cost you at least $45. This is not a medical device. It belongs on TEMU. This is a total sham.
By Brooke B.
This is a scam!!!!
By Thysia H.
The product was damaged when it arrived. The company said I needed to pay shipping to return which I’m in Australia and I had to sent back to Canada cost $70AUD I’ve been waiting nearly close to three months for a refund. Their customer service is terrible and I’ve now since read other reviews and seen this is all a scam.
By Eve B.
First you think they are honest and I could return the mask cost a fortune to send it back. They answer your mail and at the end silence and no money returned. Sad that people are so dishonest
By Loutje
