TruNorth WarrantyReviews of trunorthwarranty.com

just like all of the other reviews(with one exception)my experience with trunorth was unbelievably frustrating on two separate occasions where I had a simple open and shut claim.Thay begin with wanting all maintenance records in detail which I provided,then they use the 5 day rule to hurry the diagnosis,then they start citing chapter and verse out of the contract pointing out loophole after loophole that they have built in.My first claim was a failed differential that starting leaking out of both the input and output seals,took it to dealer,notified them,dealer took it apart and found the carrier was damaged because of fasteners that loosened(factory installed),they denied my claim because they "dont cover fasteners".My second encounter involved a failed fuel injector.They asked for the initial cause and of course its electronic so its a failed part pure and simple.After more than a week I paid the bill so I could get back to work with the understanding with the dealer that upon payment from trunorth I would be reimbursed.Trunorth contacted me the next day and informed me that I had violated the contract by paying the bill and therefore was denied coverage.They are unethical at best.I spent 8500.00 on their best warranty that was supposed to "cover everything" and have spent an additional 9,000.00 on repairs that SHOULD HAVE BEEN COVERED!!!!TRUNORTH SUCKS WORSE THAN BAD!!!!DONT WASTE YOUR MONEY THEY ARE CON ARTISTS.

Zero star for The biggest fraudster in the United States.They asked me to go dealer in California Fresno branch to repair my truck They know that dealer refuses to deal with them because they do not pay their bills.It means a cheap trick to shirk their responsibility: The dealer will refuse their warranty and I will have to pay the maintenance bill to get my truck out of the dealer.

I'm employed by Crete Carrier Corporation and we have been partners with TruNorth for about a year. As you can imagine, we have partnered with several aftermarket companies, trying to find a solid policy for our owner operators. With TruNorth, we are very pleased with the communication from our Account Rep and from their claims department. They provide detail about their findings, approved or denied and take the time to make sure everyone has a good understanding at the end of each claim. Their TruNorth app is also very interactive, you can see exactly where your claim is in the process and review your claim history. I would highly recommend TruNorth.

Don't waste your money this company is simple rip off denied my tow claims by using excuses and assumptions how the components fails. i-e my turbo got failed due to EGR valve and EGR valve filer cause due EGR sealed leak and exhaust manifold isn't cover because ceased bolt got broke how els some one can remove them? this company is a fraud they are in the business to shrunk your shirt on the name of " WARRANTY" company uses world TRUe when they do exactly opposite lie and steal your money!!!

NEVER, But NEVER BUY THIS WARRANTY... TruNorth is the worst warranty company, they have a section in the contract which they use do not pay you nothing!!! And they also charge you for the claim!!!! Last time they paid ~1200$ out of 26K... this time (second claim) nothing out of 14K ... so think twice before buying it!

If i could give 0 starts i would.. This company is a scam. They will try everything, not to cover and get out of paying what they should be!!! DO NOT BUY EVER BUY THIS TRUNORTH warranty. It is waste of your money.

IN OUR PROFESSIONAL OPINION WE WOULD NOT BUY THIS WARRANTY​ This a re-post from The the Truckers Report We are a heavy truck repair shop with facilities in both NY and NJ and we have first hand experience with TruNorth Warranty and the way they operate. Bernie Madoff had nothing on these guys, and their contract. After going through the claim process for nearly a month with them (unlike most shops we decided to keep replying to their demands and providing what they asked for so it extended their 5 day rule) and we spent many un-billable hours complying with their requests each day. Here is what what we think: If show up at one of our shops with a TruNorth warranty we would not file a claim on your behalf or do the work for you. In our opinion their claim process is designed to make the shop filing the claim for you give up in frustration. The drain on management resources is extraordinary and they know it. Each day they would ask for something different in the way of documentation and then find some fault with the document and require clarification and require it by the end of the day. They have this 5 day claim time line and if we the shop don't get them what they ask for then they close the claim, one day they wrote us at 3:58 PM and then gave us until 6 PM to comply or the claim would be closed. If we missed that email or were busy you the customer was screwed. This is a very interesting operation (whats the word I am looking for??) that because it deals with commercial vehicles and therefore circumvents normal consumer protection laws which would protect the warranty purchaser. (Magnuson-Moss Warranty Act) As they read this my guess is that they are sitting in an office in North Carolina laughing at this post in satisfaction that they did what they set out to do, If you work there and get fired and you want to get even with TruNorth write me and tell me your story we might want to make a documentary about TruNorth, something on the order of the Wolf of Wall Street maybe even get you on 60 minutes, you would wear the white hat of a good guy ! If they deny the claim their contract calls for arbitration which depending on the repair is nearly impossible because you need the mechanic to come with you. I think this is a class action suit waiting to happen. I would think it would include NASCAR and Freedom Warranty. My guess is when the disclosure comes out to the percentage of claims they pay per dollar taken in and some employees that is deposed gives up the real numbers it will be shocking. Anyone with an issues should skip writing TruNorth and go to Nascar and start publishing on their blog send emails to Steve Phelps President of NASCAR, tweet s and Chris Tropeano The information provided is an opinion of the author. All information in this report is provided "as is"without warranties, expressed or implied, or representations of any kind to the fullest extent permissible under applicable law, the author will not be liable for the quality, accuracy, completeness, reliability, or timeliness of this information, or for any direct, consequential, incidental, special or punitive damages that may arise out of use of this information by you or anyone else, including but not limited to lost profits, loss of opportunities and damage that may result from any inaccuracy or him completeness of this information to the fullest extent permitted by law.​

These ppl are highly unprofessional! They are hard to get a hold of and they are a 24hr business. Do not choose them for your vehicles warranty company. They are not helpful. Caught them lying to me twice!!!