TrulieveReviews of trulieve.com

Delray location I am writing this review to let you know about one of your employees, Steve H. He is extremely knowledgeable about your products. Steve is also extremely polite and whenever he helps me, I always have a great experience. Lisa

I would rather renew my tags at the DMV EVERY DAY than ever experience a Trulieve Dispensary process again. Waiting room concept with ZERO first in/first out policies whatsoever, REGARDLESS whether or not an order was placed online. I ordered online 2.5 hours before going to the dispensary. Placed order apprx. 10am, walked into dispensary at 12:50pm. ID was verified and I had a seat in the dull boring waiting room. WORSE than the DMV. People come in and get served before I do. By 1pm I've had it and leave. Not being unreasonable for a 3 hour process (to buy 4 cartridges). ABSOLUTELY AWFUL EXPERIENCE. Note - I am writing this review after THREE such visits, finally had to let folks know, there are MUCH MORE customer FRIENDLY dispos out there - even those where you can WALK RIGHT INTO A DISPO and browse, not sit in and in some damp, dreary waiting room until your name is called. Unreal.

You know I used to go here all the time but lately it's been shorted staffed for a while now. And all of a sudden they will not allow you to pre check in. So now if you have an online order you'll receive an email letting you know it's ready but can not check in. Very inconvenient if you ask me. I won't be back anytime soon.

They are the most incompetent company I have ever stepped foot in.. way worst than the DMV. Don't bother putting an order in online as it takes more than 24hrs to fill the order I placed 10/23 @ 4pm. than get the email at 1 PM the next day 10/24 that its ready to pick up. They say they hold the order for 24hrs on website NOPE!! I was there the next day 10/25 at 9:30 am waited 30 minutes to pick it up. when called up they already dropped it from the system and then refused to honor the sale prices from that order. I've tried every Trulieve the SW Florida area with similar experiences. I am just going back to buying on the street its much easier. Another thing that stinks and is bothering is they seem to be the only dispensary that offers many different product lines. All the other dispensary's lines are VERY limited. Almost like trulieve has a monopoly on products. Seems fishy and way unfair to me just saying..

Always a 30 min wait even when using express going to check other company’s

Have gone to BOTH St Pete locations to pick up an online order, only to arrive and be told it's gonna be a 46-60 minute wait. This is AFTER I have received a text message saying it was ready for pick up. Will never go back until I know this has been fixed. Just inexcusable!

Miami Gardens location is the worst, waiting over an hour for pickup order, person working desk said they only have 1 employee , totally unacceptable, all other locations , in and out less than 10 minutes

What has happend to this place, they need to shut it down. Express orders take over an hour. They are so under staffed. I will never go back, even if product is free!! I watched dozens of folks walk out and I got tired of waiting also. Got suckered in on the cart sale, have not got flower from them forever, to many better faster options. Sad, because the folks that are stuck working are so nice. This was the Edgewater location!