Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
29 reviews
TrufairsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Jennifer and Arindam bring a unique mix of expertise and passion to Trufairs. With backgrounds in healthcare, they’ve always understood the close relationship between well-being and comfort. Their entrepreneurial spirit led them to venture into the world of luxury home décor and furniture. Their vision? To curate a collection of exquisite, hand-picked products that not only enhance your space but also enrich your daily life.WHAT SETS US APART1: Distinctive Designs:Our collection is a blend of modern elegance and classic sophistication. From sleek furniture to stunning home décor, every piece is carefully selected to embody elegance, functionality, and comfort.2: Aesthetic Excellence:We are passionate about aesthetics. Our team travels the world to find pieces that redefine luxury. Whether it’s a statement chandelier, a plush sofa, or a handcrafted rug, Trufairs ensures that each item radiates sophistication and style.3: Personalized Service:At Trufairs, you’re more than just a customer—you’re part of our family. Our dedicated team is here to offer personalized guidance, helping you find the perfect pieces that reflect your unique style and vision for your home.4: Global Reach:Jennifer and Arindam’s passion extends across borders. Trufairs collaborates with artisans, designers, and manufacturers from around the world, bringing you the finest products from every corner of the globe.
Trufairs (trufairs.com) has 29 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
Showing 14 reviews with 1 star · Clear filters
Still waiting on info to return product
By Patricia B.
Response from Trufairs· Oct 24, 2025
We strive to provided a seamless return and refund process. Our team is available to assist with anything you may need. For any additional information our return and refund instructions are available on our website. https://trufairs.com/policies/refund-policy
Run don’t buy item was a scam! The wreath I ordered is nothing like advertised, small with cheap flowers and pumpkins attached to a plastic wreath with glue. Horrible purchase and will not order from this company again.
By Lori N.
Response from Trufairs· Oct 24, 2025
Thank you for taking time to share your experience. Our top priority is customer satisfaction and we take our customers feedback seriously. We have already replaced the product in Website as we are committed to making this right.
HORRIBLE RETURN POLICY --DO NOT BUY FROM THEM --THEY CHARGE YOU FOR YOUR RETURN and ALSO A 40-50% RESTOCKING FEE FOR PLASTIC FLOWERS THEY SAY ARE SILK--TOTAL RIP OFF!!! SO THEY MAKE MONEY OFF YOUR RETURN. If I could have given them a "0" star rating I would have. I got ripped off.
By Julie ter A.
Response from Trufairs· Oct 24, 2025
We are sorry to hear you were unhappy with your experience and we appreciate you bringing this to our attention . We understand your frustration wit the restocking fee. This fee is a standard part of the return policy, which was available to review before your purchase. We have clearly written the return and refund policies and disclosures in the website. Return & refund policy https://trufairs.com/policies/refund-policy
The wreath was horrible. Pieces fell off and nothing about this. Looks like what was advertised. It kind of broke my heart. I was looking forward to it. Working now to return it
By TS
Response from Trufairs· Nov 2, 2025
Thank you for taking the time to share your feedback. We are truly sorry and disheartened to hear that the wreath was not as advertised and that it disappointed you so deeply. We sincerely apologize for this experience and are committed to making this right. We are working internally to correct this issue.
You advertise a product with a nice picture and description. When I received your product I was shocked! It looked nothing like what you’re advertising. It was cheaply made with items falling off. The materials were not as advertised. It was not worth the price I paid at all. I have ask for a full refund. Due to this. I do not want anything from your company to replace what ordered.
By Dee C.
Response from Trufairs· Nov 2, 2025
Thank you for taking the time to share your feedback regarding the wreath. We are sincerely sorry to hear that the this product di not meet your expectations. We take your concerns seriously and we changed the product and a refund was provided. Your satisfaction is important to us, and we hope to have the chance to earn back your trust.
The port did not line up with the hole on the side of the lamp, so I could not charge it. I threw it in the trash.
By Mark H.
Response from Trufairs· Sep 9, 2025
We have sent you replacement lamp. Please give updated feedback
