Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
275 reviews
Fromex True Black & WhiteSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Experience the timeless quality of genuine black and white photography. At Fromex True Black & White Prints, we create authentic silver-halide black and white prints from your digital files. Every image is crafted on traditional Ilford Black & White photographic paper for rich tones, deep contrast, and archival beauty that lasts a lifetime.
Fromex True Black & White (trueblackandwhiteprints.com) has 275 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
275 approved reviews, newest moderated first
Had a couple of black and white prints that I had edited in an image editing program that I wanted to display on a home wall. The prints were faithful to the editing. Shipping was very fast even though I live in Ohio.
By James H.
Top quality always
By Customer
Great museum quality b&w prints and fast turnaround.
By Roger D.
Good experience. Quality photo!
By Booksandwoods
A quick update: After this review, Fromex customer service reached out and sent me a set of 4x6 sample prints with my original images as well a set with the contrast boosted. Clearly boosting contrast didn't do anything to fix the problem but the unmodified prints were clearly better than the 8x12 prints I originally received. Clearly there was some problem with my original order and the reprint improved it. I updated the review and gave them 3 stars for the customer service but given the inconsistency I personally experienced I can't give them a higher rating. Very disappointed with the true B&W print quality. Printed some samples at multiple labs in 5x7 and 8x12 sizes. They came out very warm, not quite as bad as printing on regular inkjet but pretty obvious when sitting next to other B&W prints. The backs are nowhere near the depth and quality of other labs either and the price was almost twice as other options. Don't understand how the most expensive lab I used have the worse prints (short of Costco!).
By JB
Response from Fromex True Black & White· Feb 15, 2019
JB We’re confused by your review. We use Ilford true B&W silver gelatin Black & White resin coated digital photo paper. Ilford is THE STANDARD of excellence for B&W paper. The “blacks” in our true B&W prints are not warm tone; maybe you have mixed up the sample prints. Also I am not aware of any true B&W labs that are half the price of our prints. We guarantee your satisfaction with all of our prints. We will reprint them or refund your money if you are not completely satisfied. We will be contacting you directly by email for more information and to resolve the problem. The following advice applies to everyone that has any problem with any product or service they purchase in any store or online. If you have any problem, ALWAYS contact the customer service manager or owner and resolve the problem. Running first to the web to post a bad review is helpful to no one.
Good quality photos. Fast custom service
By Russ N.
I have been ordering From True Black & White prints for years and have always been satisfied.
By Erich617
I am happy with the black and white digital prints I ordered. The upload was quick, and I was able to have a conversation with a very nice customer service person to discuss the files. I received them in a timely manner. Thank you.
By Cathy H.
