Trinity MedsReviews of trinitymeds.com

Response from Trinity Meds· Aug 19, 2026

Thanks for sharing this, and we’d like to take a closer look at what happened with your order and your unanswered email. We never want a customer to feel like they’re left to simply take the loss and move on. Please give us a call at +1 253-650-6969 or email [email protected] so we can pull up your account and review the details with you, Heather.

Response from Trinity Meds· Aug 19, 2026

Erowyn, we understand why a shipment sitting in extreme heat for several days would be alarming, and we’re sorry this experience left you feeling like you had nowhere to turn. We can see that the carrier held the package in AZ for several days, which is something we take seriously. Our medications are shipped ice packed, and we’re continuing to work on ways to reduce carrier delays and improve how these shipments are handled in transit. We appreciate you bringing this experience to our attention. If you still need assistance or would like us to review the shipment further, please contact us at +1 253-650-6969 or [email protected].

Response from Trinity Meds· Aug 16, 2026

We are sorry to hear about your experience and understand your concerns regarding access to our support team. We take feedback like this seriously and would appreciate the opportunity to address your concerns directly. Please contact our support team at +1 253-650-6969 / [email protected] or visit our website www.trinitymeds.com so we can review your experience and provide further assistance. We apologize for any frustration or inconvenience this may have caused!

Response from Trinity Meds· Aug 19, 2026

We’re concerned to hear this, especially since you were able to receive your initial prescription but are now seeing charges you don’t recognize. Please reach out to us at +1 253-650-6969 or [email protected] so we can identify the account, review the charges, and see what may have happened. There are real people here who can help you get to the bottom of it.

Response from Trinity Meds· Aug 19, 2026

Thank you for the candid feedback — it’s helpful. We’ve definitely had some growing pains as we’ve scaled, and improving how quickly customers can reach the right person has been a major focus. We’ve since updated our support line and are working with a much more responsive customer support team. Most importantly, we want you to receive what you paid for and have the opportunity to get the treatment you signed up for. Please reach us at +1 253-650-6969 or [email protected] so we can look into what happened with your vial and help from there.

Response from Trinity Meds· Aug 16, 2026

We know this wasn’t the experience you expected. We’ve been working really hard behind the scenes to improve all of our support channels and response times, and we want to make sure you have a better way to reach us. Please reach out at +1 253-650-6969, [email protected], or through our website at www.trinitymeds.com with your order details so we can take a closer look and help get this resolved. We appreciate the opportunity to address your concerns.

Response from Trinity Meds· Aug 16, 2026

Hello Trish, we’ve been working hard to improve our fulfillment and customer support processes so patients can get clearer updates and more timely assistance. Please give us a call at 1-253-650-6969 so we can review your account, address any billing concerns, and assist with your cancellation request directly. We’d appreciate the opportunity to look into this and help get things resolved.

Response from Trinity Meds· Aug 16, 2026

Hello, and thank you for your feedback. We value your time and understand how frustrating it must have been to experience a delay with your medication, especially when it affected your existing treatment schedule. We’d also like to clarify that an appointment or video visit is not always required, as the treatment process can vary based on the individual patient and order. Medical intake review is still part of the process, and refund eligibility may be affected once services have been provided. We take your concerns about billing and order fulfillment seriously and would appreciate the opportunity to review this directly. Please reach out at +1 253-650-6969, [email protected], or through www.trinitymeds.com with your order details so we can look into this further.