Trinity MedsReviews of trinitymeds.com

LONG delays in receiving medication made it impossible to stay on schedule. Vials were small and barely provided the full month's dosage. Poor customer service. Cancelled my subscription about 6 weeks in.

Signed up for 3 months. The injections were not effective. So ok, thought I was done. They reached into my bank account and took Another $286 to renew, said my prescription was until January 14th. I called to cancel, which they did, but SAID NO REFUNDS. They have not sent product, for I still have 3 weeks left of the vial, BUT TOOK MY MONEY OUT OF MY BANK ACCOUNT AND WON'T REFUND IT, EVEN THOUGH I HAVE ONE MORE MONTH TO GO. SCAM, SCAM, SCAM. DO NOT ENROLL. HAVE TO TAKE TIME OFF WORK TO GO TO MY BANK AND HOPEFULLY GET THIS REVERSED.

If I could give them zero stars, I would. First of all, after ordering, I didn’t get a confirmation that it went through. I had to check my credit card and I saw that it was charged. I get flooded with these texts and emails trying to get me to buy more. No one communicates with me about my dose that I’ve been on. I still don’t know what they prescribed for me. It took two weeks for a shipment to get here, and I was so ready for it cause it’s been a while. I opened the box. I opened the cooler. It’s got a cold pack and some wrapping paper in there and there’s no medicine!!! so, I still have no idea what dose they put me on because they didn’t send the medication! Their Customer Service number doesn’t work, and I’ve sent five emails unresponded to! I’m disputing this on my credit card and I’m just gonna find another company. Save yourself the headache, and just skip Trinity meds!

Overall, communication was okay. Purchased a 3-month supply and was sent 3 different doses for each month. I didn't need to increase to the highest dose sent and now have a months worth of medication I can’t use. Disappointed as medication is not cheap. Monthly check ins and shipping could alleviate this issue in the future.

If could give them 0 stars...I would. Getting set up wasn't the issue, that went fine. It was once the intake was done that is when the issues started. They are horrible at communication. The patient portal has no information in it, and the chat is always "down". You cannot get answers from them about anything. They write "please email us with any questions", but they NEVER reply. We emailed them multiple times, and called- no one ever replied who was able to help. They would repeat the same dialogue each time, that was not relevant to the issue we had. They said they would call my husband within the hour- they never called him. They then had the audacity to tell us to email them with questions. Sigh. Needless to say, the vial is still sitting in the fridge because we had serious questions and still do not have answers. No one in their right mind will inject a medication when they have questions about it. The lack of customer service makes me question it even more. It's a waste of time, they just take your money and run. There's absolutely no support/customer service, and they don't care either. They honestly should be shut down for negligent practices.

Received one order, asked to cancel six weeks ago and then received an email I owe them money! They owe me money Mary P Grand Island, Fl

I signed up over a month again. They had no issue taking my $149. I never received a product or a clinician call that I made time for and waited for both times. They have since then billed me not once, but twice for this month (Oct. 2026) $149. When I call they say they cannot find my account but will escalate the issue and someone will be in contact with me. I have chatted with someone 3x now through their chat feature and have emailed several times. My last email to them was telling them I want a full refund and that they are theives. They have since taken $447 of my money and provided no product and no services.

I did not complete my sign up or make an appointment yet they charged me for 2 months of services/medication I did not receive. They are saying I am not owed a refund. There is something wrong with a company that needs to operate this way.