Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
348 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Driven by adventure, guided by our history, inspired by community, enchanted by the freedom of the open road and committed, always, to creating the world's greatest bicycles.
Trek Bicycle (trekbikes.com) has 348 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
348 approved reviews, newest moderated first
Deze fiets fix 3 is geen aanrader Fiets een jaar oud en heb net een reparatie van 130 euro moeten doen wegens slijtage van de ketting en de cassette🥹Fiets wordt gebruikt voor woon werk verkeer, fietspad en geen heuvels. Na 1 jaar al slijtage vind ik echt ongelofelijk snel. Aanbevolen wordt om niet veel in de zwaarste versnelling te fietsen. Al is die niet echt zwaar. Leuke fiets om te zien maar kwaliteit geef ik het een 2
By colinda K.
Wil graag een ebike die na enkele jaren van kleur verandert , koop dan zeker een Trek met zwarte spaken want deze worden mooi roestbruin.
By Willy S.
Great bike and great service! I bought a Trek FX 3 and I was very happy about it. The sales staff seemed knowledgeable and let me do two short test rides. The after sales service is also great. Free safety check and maintenance.
By Andreas V.
Called to book my bike in for a full service and was met by a sarcastic person on the phone. No system to book a bike in just drop it off and they'll do it when they can as they are down to one mechanic. Rubbish will use somewhere else from now on.
By Mr C.
Now I have read others reviews, I am regretting buying my Trek Domane +. The controllers stopped working, the bike shop said they would be able to fix under warranty. That was 6 weeks ago. Parts still not available from Trek. Clearly they are prioritising new build, not keeping customers on the road. Think carefully before buying a Trek unless you are prepared to have your bike not working for extended periods of time. I’ll be hoping elsewhere next time.
By Philip K.
El sábado estuve en la tienda de X-Madrid y la atención fue excepcional. Muy agradecida a Rubén, que resolvió mi problema y pude tener la bici operativa ese mismo día a pesar de que no estaba el técnico. Gracias
By Rocio S.
Schlechte Qualität, absolut schlechter Service noch nie so enttäuscht worden.
By Leon S.
We ordered 2 Trek Domane SLR for a total of almost $20,000 and after 65 days (!!!!) of wait they're still not here!!!!! We would really like to know who's the A$$H*%# at Trek that decided that making customers wait this long for 2 freacking bikes is OK!!! IN WHAT WORLD DO YOU LOSERS THINK THAT THIS IS OK? WE ARE DISGUSTED BY THIS COMPANY. WHAT A S#!% SHOW! WHAT IS YOUR MISERABLE EXCUSE FOR THIS??? We didn't have to wait this long for our car!!!! Do you even get how messed up this is? You all deserve to burn in hell for treating customers this way!
By George B.
