Trek BicycleReviews of trekbikes.com

Staff unhelpful with poor social skills. Reluctant to share knowledge or advice. Started cycling this year and after just a few months I now realise there are better options and better customer experience.

Having bought a trek verve 1 step through E bike for my wife. I can say that we have been impressed with the ease of cycling and the distance covered with the 300 watt battery. My only gripe is that the paintwork is shocking. If you brush anything against it it leaves a mark and if you chip it suddenly a 1mm chip becomes 3 mm chip as the paint flakes off from around the area. So you have to be really careful not to touch the frame when putting any d locks on or any chains even though our chains and d locks are protected as you risk marking the paint. Knowing what I know now we wouldn’t have bought the bike and it would certainly put me off buying a mens electric bike from Trek.

The trek arl 5 checkpoint is a very good bike but the quality of the paintwork is appalling. Sneeze and paint falls off. I have bikes 20 years old without a scratch. Trek must do better.

Poor service High price

I visited the Milton Keynes Trek store, mentioned that I was a fair weather rider, not fully into riding excessively and just wanted something suitable for weekend rides. The store person said any trek bike under £2k is not worth buying, dismissed their Dual 2 Hybrid bikes as rubbish and in effect was trying to up sale towards a much higher budget. He trashed their bikes priced around £600-£950. When I referred to bikes on sale/clearance, in effect going above my budget he started they’re on sale for a reason ……. His attitude stank…… I just walked out. I was looking to buy two bikes and had previously had a Dual Trek which was perfect for me. Seems like they only want enthusiasts or buyers with budgets over £2k which I could not justify given that I don’t have a heavy bike interest but wanted something reliable.

After having many Trek bikes over 30 years, I have now given up. It is impossible to buy a bike which is suitable. Replacement parts also often a problem as again recently. They should concentrate on making bikes which are functional not fashion accessories.

Ordering a Trek from a local Trek store via their internet ordering process is a very disappointing experience. Their internet ordering process is broken. At first, I used their "reserve" a bike feature at my local store. I figured that on the weekend, I would go over and look at it, judge the fit, etc. and then purchase. But after 2 days (without any contact or acknowledgement on the part of the local store - "reasonably local" anyway, about 75 minutes away), the status system Trek uses (called "Locally") simply cancelled my "reservation". (Seinfeld fans will understand the quotes about my "reservation".) I then thought, ok, I'll simply use this site to buy the bicycle. And so I purchased it, and my credit card was charged just before the Memorial Day weekend. The first morning that the store reopened, I called them... and they had no knowledge about either the "reservation" or the order (again, which I had paid for), and in the meantime, they decided to ship the bike "to a store in Texas". And so, "buyer" beware: the Trek ordering system (which uses "Locally") cannot be trusted or relied on. A poor, disappointing experience.

Ich habe das Allant+9E über Jobrad im Juli 24 geleast. Bisher bin ich zufrieden. Da dies mein erstes E-Bike ist kann ich keinen Vergleich anstellen. Was mir aber sauer aufstößt ist die gefederte Sattelstütze Für ein 5000€ Rad ist das Teil ein Witz. Die Sitzposition ist aufrecht entspannt. Die Bosch-Komponenten arbeiten sehr gut da gibt's nichts zu meckern. Der Riemen Antrieb mit der stufenlosen 9Gang Radnaben Schaltung macht Spaß. Die Bedienung des Bosch intuvia 100 erklärt sich von selbst. Allerdings wäre bei dem Preis ein Kiox 300 angebrachter gewesen. Ich fahre auch ganz gerne ohne E Unterstützung das geht problemlos. Was natürlich das absolute Highlight für mich ist das man an Steigungen auf Turbo schalten kann und mühelos fix oben ist. Das Rad ist ein so genanntes Fatbike wegen der Reifen. Leider ist die Lackierung extrem empfindlich hab schon ein paar schöne Macken drin. Es gibt kein Fernlicht was ich doch vermisse. Der Sattel passt für mich. In der Stufe Eco komme ich auf ca 100 Kilometer Reichweite ich lade den Akku allerdings auch nicht zu 100%auf . 5000€ hätte ich persönlich nicht dafür gezahlt , da gibt's alternativen. Insgesamt bin ich zufrieden mit dem Rad. Der Akku ist seitlich entnehmbar kann aber auch im Rad geladen werden.