Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
585 reviews
Traveler's JoySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We're a small group of folks that started Traveler's Joy on a stoop in Brooklyn, NY in 2004. However, it all really started in 2003 with the serendipitous meeting of our founders at the first overnight hut of the Milford Track in New Zealand. Taking the company from a muddy hike on the South Island to the world's most popular honeymoon registry in a few short years required a lot of work. Luckily we have the best team in the world! Traveler's Joy continues to grow into a new decade and we're all very excited at what the future will bring. If you have any questions, suggestions, comments, or quotes (or just want to say "Hi!"), always feel free to contact us! You are the lifeblood of our business and the keeper of our hearts.
Traveler's Joy (travelersjoy.com) has 585 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
585 approved reviews, newest moderated first
My husband and I already owned 2 houses and were moving in together when we got married. We didn't need any materials, as we already had 2 of everything! This site allowed our guests to donate money towards our honeymoon, which is what we really needed.
By Helen
I am totally dissatisfied with this service. I was given a gift but because I can't get into my account I was not able to redeem my gift. I reached out to customer service with no response back. My husband and I are disappointed that they haven't reached us in nearly 6 weeks. Totally not worth doing this unless you want to risk throwing money away.
By Chelsea
Response from Traveler's Joy· Sep 6, 2016
Hi Chelsea, I'm sorry you had such a hard time redeeming your gifts. I spoke with our Customer Service Team and found your customer service file. It appears the team responded to your last email but your issue has not been resolved. It is super easy to reset your password so you can get into your account and redeem your gift. Please reach out to Adam or myself at the email address or phone number below. We will make sure you gain access to your account today. Have a wonderful week. [adam][at][travelersjoy.com] or [brandon][at][travelersjoy.com] Best Regards, Brandon Warner CEO & Co-founder Traveler's Joy 888.878.5569
Travelers Joy is awesome! The perfect registry for a honeymoon. It allowed my husband and I to have the perfect honeymoon. All of our must have registry items were taken care of by family and friends and all we had to do in St. Lucia was have a fun time. Thank you travelers Joy!
By Melissa
Great and easy site to use
By Sierra
The registry was awesome, I loved that we got to categorize everything. Very organized site, everything was super easy to navigate. The ONLY thing I wish were different was the time of communication. I'd submit my bank details and it wouldn't be for a couple of days until I heard back from them saying I entered the wrong info. Completely my fault, but I wish I had heard sooner. Had communication things like this happen several times. But overall, would recommend to a friend.
By Cassie
We loved using Traveler's Joy to give our guests an easy option for gifting for our wedding. They were engaged and had fun buying something other than a blender. The money redemption process was easy. I had received the Traveler's Joy recommendation from a friend and I'm always ready to pass on the Traveler's Joy recommendation to others who are getting married.
By Jax
Great option for registry, however beware of the approximately 1 week delay between the final gift being given and the owner being able to deposit funds out of the website. This surprised us and left us very short of money for the first few days of the honeymoon
By William
Response from Traveler's Joy· Sep 6, 2016
Hi William: Thank you so much for your review and feedback. I'm sorry Traveler's Joy did not meet your expectations. Please feel free to contact me directly and I'll be happy to talk to you more. Receiving gifts when someone uses a credit card does take time and we have little to no control over it. Once a gift giver uses their credit card, it can take up to 2 business days for the credit card company to move the funds from their bank to the credit card processor, then another day for the processor to move the funds to Traveler's Joy. We also perform a security check on each transaction while the funds are being moved through the banking system. Unfortunately, credit card fraud is a real risk for us. I wish the credit card and banking system could move money instantly between accounts, it would make processing a lot faster. In regard to the time it took to receive your gift redemption. First, I'm sorry it took a few days. We strive to be as up front as possible and detail the exact time it takes in our Common Questions section and during the redemption process. The ACH option is by far the fastest, usually less than 48 business hours assuming all of the banking information we receive is accurate. Once again, our hands are tied when it comes to the speed in which banks process electronic transactions. I wish they moved faster too! If you have any additional questions or if I can provide more information related to your review, please reach out to Adam or myself at the email address or phone number below. Have a wonderful week. [adam][at][travelersjoy.com] or [brandon][at][travelersjoy.com] Best Regards, Brandon Warner CEO & Co-founder Traveler's Joy 888.878.5569
Very easy to use and set up
By Laura
