Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
273 reviews
TradeSmith, LLCSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The mission behind TradeSmith is to put easy-to-use, technology-based tools into the hands of individual, self-directed investors. TradeSmith began as a simple way to track portfolios using trailing stops, and has evolved to become a powerful suite of risk-management and portfolio analysis tools.
TradeSmith, LLC (tradesmith.com) has 273 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
273 approved reviews, newest moderated first
My request for assistance was met almost immediately as I was speaking with Vienna.
By David
Response from TradeSmith, LLC· Jan 29, 2024
Thank you for the 5-star rating! We're proud to have Vienna on our team providing excellent service.
I was able to reach TS support without a long delay on the phone. Vienna was very helpful with my questions and walked me through the setup of my brokerage account. She sent me information on the Concierge appt email, so I can learn more about the usage of your website.
By Dan B.
Response from TradeSmith, LLC· Jan 29, 2024
Your 5-star review made our day! We're so pleased to learn that Vienna provided you with top-notch service.
Eric was great! He was able to answer each of my questions and provide explanations as to how and why. Eric also went further to make certain I understood even more than I knew to ask. I, being quite new at options trading, and even less knowledgeable about spreads, was allowed time to understand everything we discussed. I hope to have the opportunity to visit with Eric again, when needed. Thanks to all at TradeSmith. Ken
By Kenneth B.
Response from TradeSmith, LLC· Jan 25, 2024
Thank you for the 5-star rating! We're proud to have Eric on our team providing excellent service.
Vienna understood my having misunderstood the cross promotion offered by Freeport Society.
By D Lynn W.
Response from TradeSmith, LLC· Jan 25, 2024
Thank you so much for your wonderful review! I will be sure to share your feedback with Vienna and her team.
Bought into this and all I got was tons of emails from so many different investors it made my head turn. I didn't know which one I bought into. Wrote to them to ask to receive the report I bought for $49 mailed to me, but they didn't even answer. They won't mail out one report for $49. Are you kidding me? Every day I get emails from at least 10 different sites because they sold off my information. Don't fall for it because it'll drive you crazy just trying to keep your inbox clean. I even told them that I would pay for the postage but that I didn't have a printer to print out report. Honestly for someone that doesn't really understand this it's overwhelming. I asked them which emails I should be reading, no answer. Honestly if I didn't know who Eric Frye was I think he was a scammer. The people that work for him are useless and this was nothing more than garbage.
By Cathy F.
Response from TradeSmith, LLC· Jan 24, 2024
Thank you for sharing your experience, Cathy. I took a look at your account and it appears you purchased a subscription to a product with our friends at InvestorPlace and received complimentary access to one of TradeSmith's software products. After reviewing this with InvestorPlace, I can confirm that a representative did reply to your email on 12/19/2023. The report you requested was made available to you in your confirmation email, however, you can also access the report when you're logged into investorplace.com. Since the products are digital, InvestorPlace would not have the ability to mail you each report as opposed to the scheduled emails. I have also asked that they update your email preferences to prevent any additional promotional emails from being sent to you. You are always in control of the emails you receive and can click on the 'unsubscribe' link at the bottom of any email to update your preferences.
Andy was very cordial, she took care of my problem professionally, quickly and efficiently. Thank you Andy for a delightful experience, Joe
By Joe
Response from TradeSmith, LLC· Jan 24, 2024
Thank you for taking the time to leave us a 5-star review! Andy will be thrilled to learn that she had a positive impact on your experience and we will be sure to share your comment with her and her team!
Simple call, simple request to renew. Went flawlessly.
By Dale R.
Response from TradeSmith, LLC· Jan 24, 2024
Thank you for the 5-star review, Dale! We are happy to hear that you had a great experience!
Edge helped me get my account back on track after having log-in issues.
By MICHAEL D.
Response from TradeSmith, LLC· Jan 24, 2024
We appreciate you taking the time to leave us a 5-star review! We will be sure to share your feedback with Edge and his team!
