Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
21 reviews
Touch StaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TouchStay offers innovative digital guidebooks that transform guest experiences in the hospitality sector. Designed for a range of hosts, from short-term rental owners to large hotel chains, the platform ensures seamless and sophisticated guest interactions.92% of Touch Stay users tell us they're already saving time and have happier customers!Key Features:AI Chatbot: Provides instant responses to common guest inquiries, such as operational details, Wi-Fi access, and check-in instructions, enhancing communication efficiencytouchstay.comUpsell Widget: Allows hosts to offer additional services like local tours or custom welcome packages directly through the guidebook, increasing revenue opportunitiestouchstay.comContact Collection: Efficiently collects guest information at guide access, facilitating future engagements and direct bookingstouchstay.comCustomizable Content: Enables personalization of guidebooks with host branding, including logos, fonts, and multimedia content, which helps in marketing effortstouchstay.comPMS Integration: Automates the synchronization of reservation details with guidebooks, ensuring accurate and timely information delivery to gueststouchstay.comBenefits of Using TouchStay:TouchStay's guidebooks not only streamline operational tasks but also enhance guest satisfaction by providing a personalized and memorable experience. The platform supports increased loyalty and positive reviews, making it a valuable tool for anyone in the hospitality industry looking to improve guest services and operational efficiency.Explore TouchStay's OfferingsFor those interested in elevating their guest service experience, TouchStay provides a detailed look at how its digital guidebooks can make a significant difference. Visit TouchStay.com for more information or to initiate a free trial.
Touch Stay (touchstay.com) has 21 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 19 reviews with 5 stars · Clear filters
Our Touchstay Guidebook is a game changer for our business. It has eliminated so many unnecessary questions from guests saving me time. It was easy to setup and easy to update when something new pops up. I have also had an exceptional customer service response when I have had to contact them about something.
By Kristie F.
Touchstay has elevated my hosting experience for my guests. I am able to send my guidebook to my guests to use for planning, answering any further questions regarding my rental and have my contact right at their fingertips. The staff at TS are quick to answer my questions and are doing an excellent job providing tech support, educational videos on the newest releases and hosting webinars directly speak to topics in the ever changing landscape of hosting. I receive lots of great feedback from guests on the guidebook and how it has enhanced their stay. I will continue to use and promote this!
By Jenny
TouchStay has been super helpful for managing guest information in a clear and professional way. It’s easy to use, looks great, and saves me a lot of time. My guests love having everything in one place, and the support team has been quick and friendly whenever I had questions. Highly recommend it to anyone hosting or running a rental business!
By Patrick
