Total WirelessReviews of totalwireless.com

If I could give 0 stars I would. I paid over a month ago for a new phone and 3 months of service, plus extra for next day shipping. 5 weeks later still hasn't shipped because they are out of stock on the phone. Company refuses to refund my money and all their service agents hang up on me or lie. They ignored the BBB when I filed a complaint.

Had to wade through countless voice prompts. When finally connected to a life form, was told the $20. For 5 yr plan I was guaranteed and signed up for "is not guaranteed", and at their choosing it will be doubled. I'll be switching. Rep gave drawn out. Convoluted answers to each question, probably in an attempt to confuse. Horrible interaction. I say "interaction" because it was by no means "service".

Total mess that's my descriptions for it customer service and there liars to your face like you are idiot no referral from me.

Awful customer support; terrible website. We were Total Wireless customers for a very long time. Throughout that time, their customer service has always been uniformly terrible. They are ALWAYS "experiencing higher than usual call volume" and put you on hold for ages, both on chat, phone and text support, and often drop your support session altogether. The only reason I stuck with them was because I knew it would be a nightmare trying to transfer out. But when we tried to change our auto-pay credit card, they told us they were raising our rate, by a lot. Another support agent set us up with a special offer, and promised it would be at our old price. Then her supervisor canceled that and hiked the price back up. So we finally switched - and they made that a nightmare of customer support h*ll, de-activating each of our phones before they could be properly connected to the new carrier. Never, EVER Choose Total Wireless! You will regret it. Here is the most shameful part: this was all bad enough when they were a scrappy little independent carrier operating on a shoestring budget. But then Verizon bought them out - and nothing changed! Verizon CAN afford to get more and better support agents, and improve their website, but they have not done that. They would like Total to just die of neglect, apparently.

Service SUCKS!!

I transferred my number to total wireless from Verizon. After 11 days of trying to get my number to work I was able to have Verizon recover my number and switch back. What a nightmare. A least 8 hours on the phone. I was told three times to just wait 48 hours. I spent a weeks chasing down tech support and a resolution to no end. The agents on chat are useless and can barely comprehend a sentence. The website and app are glitchy. I was promised a refund three times and never received. I'm out $20 for the first month and had to pay $40 to reactivate my line on Verizon. I also spent $30 on a phone from them because they thought my Google Pixel was the issue when it was not. It's going to cost me $10 to return the phone. So no I'm out $80 and had to go 10 days without a working phone which was a major inconvenience and spent many hours of my valuable time wasted on chasing down an issue. I would leave zero stars if I could. I highly advise anyone considering total wireless to avoid it.

The website and the app both have major issues. The service is alright as far as I can tell. But I tried to prepay the balance and it won't show up on my account. The due date keeps saying April 2026, but I paid April last month, it's May and I'm trying to pay for May. Get your gera in order Total by Verizon!!!

I cannot state this enough stay as far away from this company as you possibly can. It will be one of the worst mistakes you will ever make in your life and that is an absolute promise. I have literally spent the last ELEVEN hours (7 hours yesterday) trying to get my previously fine and fully functional iPhone activated properly. They said it would take 48 hours and now my phone is stuck in their system and I can’t even get out of it. So they basically stole my phone number and I can’t transfer it anywhere else because they claim now they can’t verify me even though they’ve already verified me 30 times literallyI haven’t even contracted with them. It’s it’s an absolute nightmare. They’ll transfer you the numbers and you will wait hours in an endless USELESS loop and you will then after 2 or so HOURS be transferred to the next level, then the next, then it will start ALL over again until someone will tell you…maybe in ANOTHER 24-48 hours. They also transfer to numbers when the team has already left so you’ll wait all night - it’s sick. This company is a scam and will start your billing even if your service never activates. And if you even think of transferring your old number, they’ll be lock it so you can’t even use it for any other provider because then I’ll try to authenticate you and you won’t be able to authenticate it. It’s just an endless loop stay as far away from this company I cannot state this enough.