totalbyverizon.comReviews of totalbyverizon.com

I have already left a review about their service, which sucks, because I could never get the internet unless I was home or near wifi. Anyway, I called today to get my phone unlocked because by using their service they lock the phone and then they tried to extort $102 to unlock the phone that already belongs to me. A very shabby, corrupt, fraudulent company.

Been a customer for a couple of months now and am ready to jump ship. If you're looking for customer-based service where they speak and understand proper English, FORGET IT! My data service slowed down to a crawl and I never use 5GB. Trying to reason this out with the Philippines is HOPELESS! You get foreign robots that can only read from a script trying to sell you upgraded service for more money. I'm not going into all the details as they're too much and too long to type here. Signing up with them was another fiasco. It took days to get the SIM Card then hours (yes hours!) worth of calls to get activated. I routinely get a notice on my phone that I'm no longer connected to the network and can only make emergency calls. Trying to reason with the Philippines is a nightmare! Asking to be connected with customer service in the US was another joke. I repeatedly got the CS same number I called to begin with. After being told "Your Number Wasn't Properly Provisioned" too many times for comfort, I all of a sudden out of nowhere not able to make or receive calls. I'm done! Almost the whole wireless industry is out of control. I had left Verizon originally because they bumped up my plan to a more expensive 5G without asking me or telling me and I don't have a 5G phone, shut off my service 2 days before a confirmed payment arrangement, and added Disney + to my account despite the fact that I never ordered it nor went for any free trial. Ting was useless because they couldn't get my data service running after a week while they and Verizon pointed fingers at each other. Consumer Cellular is a front for the lowest-rated carrier in Consumer Reports, AT&T, where I dropped calls like flies. See my review of Consumer Cellular here on Trustpilot. It's more than likely you won't try them after reading what I wrote. Except for the billing issues which account for more than 98% of Verizon's negative reviews, they were great, so I gave Total a try. Hence, the title of my review. Mint next.

They stole my money using the Verizon name. I thought they were Verizon. Won't issue a refund.

My son and I both have since and phones through total by Verizon, this month both he and I have had issues with getting our full service I paid for a 30-day $30 card and got three days he paid for a $40 30-day card and got 13 days! In both instances I was asked to pay for more in order to restore our service I'm sorry but 30 days should be 30 days not $10 a day at at 3 days for my $30 nor should you only get 13 days for $40 please fix this and stop overcharging your customers it's absolutely insane I think we're going to switch to US Cellular never had this problem with them!

Total by Verizon won’t let me log into my account. Each time I try it says there is a problem and I should reset my pin. I ask for the link bet get ads instead. Every time. The tech dept says I must use my email password. I’ve called 5 times and gotten no help whatsoever. I had to ask eight times before the person grudgingly gave me my account number. I’d give a zero if I could. Avoid Total by Verizon at all costs.

Absolute joke of a company. Do not trust them to do the right thing. Customer service isn't just bad, it's criminal. They will steal your money and act like there is nothing they can do. "There is no supervisor" - "You must wait for us to call you back" (they don't) . On and on and on. Run away from these jerks.

Zero Stars. Zero American custom service reps. Zero respect or concern for your time, even though they keep telling you OVER and OVER again that in "2-3 business days" the problem, ticket will blah blah escalated blah blah blah guaranteed". Nope, it's all fake. Zero functional system so you have to call them for things you don't need to on other MVNOs or carriers. Zero compliance with federal programs like ACP so you'll have to port out to get your benefits. But it is 100% Verizon. And that's not worth 0 zeros. That should be negative stars for karmic balance.

Wish I could give ZERO stars. Trying to transfer to Mint Mobile, but between getting phone unlocked, correct PIN's, and the incompetent 'customer service' we're going on 2 weeks without service. When TW went to TbyV, they merged prepaid accounts that were not permitted, have been charging me for 2 lines (picking any 2 of 3 previously associated lines, not even the same ones each month) and have the accounts linked to billing records from 10 years ago, when I've clearly updated to 2 other residences since then. Not 'allowed' to tell me what phone lines I'm paying for, but if I 'guess it right' they'll verify it. Can't send me emails because of a 'glitch' and never call back or have record of the tickets they create for this issue. Basically, they have me by the balls....and I'm a woman. What the f*** are people supposed to do????