Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
80 reviews
TOSOT DirectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TOSOT is an HVAC brand owned and manufactured by GREE Electric Appliances Company of Zhuhai (Est. 1991). TOSOT's product line includes residential and commercial air conditioners, such as ductless-split, PTACs, central heat pumps, and VRF (Variable Refrigerant Flow) units.
TOSOT Direct (tosotdirect.com) has 80 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
80 approved reviews, newest moderated first
I have installed 2 separate mini-splits and they have been one of the very best improvements to our home. They are quiet, efficient and they look good on the wall. I put one in our bedroom so I don't have to cool the whole house at night, and now we sleep even better.
By BruceandLinda C.
Pulling a vacuum on the lines was alpy simpler than what the YouTube video people have shown. The lines have a Schrader valve which prevents the vacuum from escaping when removing the lines. None of the YouTube videos revealed that.
By dale P.
We couldn't get a 220v circuit to where we had our cooling problem (back bedroom). So, we bought the 115v, 9000btu version. I was leery of so small of a unit. We were able to install it ourselves after viewing numerous U-Tube videos. Super quiet and cools this problem room really good. We got a "free" mounting bracket for the outside unit. This required some reinforcing as it was a bit flimsy.
By JB
1200 btu x 2 Hello, Recently I purchased two 1200 btu mini splits . One of the two outdoor unuts had a compressor malfunction and I notified customer service. Mason with customer service has been very helpful and after several e-mails trying to correct the problem he decided to send me a replacement outdoor unit. Ive been very happy with the one unit that is working and am looking forward to getting the second unit back up and running. Tosots customer service was both freindly and fair and they wasted no time getting this issue resolved for me. In the near future Ill be purchasing a third unit. Im really liking the concept of no air ducts and these units are both quite and efficient. I very much appreciate the fact they are standing by their product and everyone I have dealt with has been freindly, fair and very helpful. I highly recommend this company and product. Thanks, Pete Grady
By Pete G.
Works great in keeping my shop cool. 105 outside and 72 inside. Straight forward installation, I wish it had a template for mounting the inside unit but using a tape measure you can make it work. Electrical and copper lines were easy as well. Overall took 4 hours total.
By JEFF D.
It has been great with all this hot weather this summer I’m from Vermont and the only problem is that efficiency of Vermont won’t give me a rebate on it because it’s not on there list . But overall it’s been great easy to in stall
By Bill L.
After some research I ordered the model with the ERV which no other manufacturer seems to have, at least at the time I ordered the unit. I ordered direct from Tosot and delivery was quick and right to my garage door. As every install conditions are different mine was pretty cut and dry, outdoor unit was installed right behind the wall of the indoor unit. I cut the line set to the min length and flared the ends. If it wasn't for the drilling into concrete I would have been done in 3 hours at most. I would recommend getting a pump to remove and moisture from the system prior to releasing the charge. All in all, easy to install and works great!
By Pete Y.
Easy install. Its used in a remodeled attic so the humidity and heat really should have installed two.
By Chad P.
