Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
323 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Heather Yunger didn't take a typical path into the culinary world, it came mostly out of a crazy (but effective) superstition. A superstition for her beloved Boston Bruins meant bringing her signature cookie, Black & Golds, for every home game.
Top Shelf Cookies (topshelfcookies.com) has 323 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
323 approved reviews, newest moderated first
Chocolate peanut butter cookies were delicious, and shipping was fast! Would definitely recommend.
By Erin Van W.
Response from Top Shelf Cookies· Jun 30, 2022
Thank you so much for the kind review and for your order.
I purchased the cookie of the month for a family birthday. He loves it "best gift ever" . The variety of flavors that have been sent so far have been delicious. I highly recommend them.
By Tammy L.
Response from Top Shelf Cookies· Jun 29, 2022
Tammy, so glad to hear this. We think it makes for a super fun gift and we are so glad you agree!
Cookies are not that fresh. Usually harder than I would want. I would prefer softer cookies. The snickerdoodle was awesome. Everything after that had been too hard
By Ariana R.
Response from Top Shelf Cookies· Jun 21, 2022
Ariana, we will contact you directly to try to solve this problem. We are sorry you haven't been happy
Made the best Christmas present!
By Jamie S.
Response from Top Shelf Cookies· Jun 21, 2022
Thanks for your order and taking the time to leave a review. We are so glad the COTM is being enjoyed
I’ve loved Top Shelf since I lived in Boston and found them at SoWa Market. Now that I’ve left, I wonder every time I place an order for shipping if staff recognize my name/address - that’s how often I order from them. By far my favorite cookies and my favorite place to order from, even from across the country now. Every time I order I have to get at least one stack (if not two…) of the Cocoverdose because they are the absolute BEST cookies I have ever had.
By Amber P.
Response from Top Shelf Cookies· Jun 21, 2022
Amber, Thanks for your orders and your kind words. Our team is growing, but Heather remembers you! Thank you for your long time support!
This order was apparently shipped on 5/27 and arrived on 6/4. That’s 9 days for delivery. The cookies were intact but the chips in them had the quality of having melted and firmed up again. Overall, I wasn’t too impressed with this shipment.
By Rosemarie A J.
Response from Top Shelf Cookies· Jun 18, 2022
Rosemarie, We'll definitely reach out to see what happened here.
Fabulous flavors Great value and wonderful gift
By John R.
Response from Top Shelf Cookies· Jun 4, 2022
Thank you for your orders and taking the time to leave us a thoughtful review
Best cookies we ever had! Made ice cream sandwiches with them instead of birthday cake. Wonderful! Will get them again and again!
By Carol
Response from Top Shelf Cookies· Jun 1, 2022
We are so glad that you enjoyed! Look forward to sending them your way again!
