topmate.ioReviews of topmate.io

Terrible app. Marks up prices based on the region of the world you’re in. Never use this garbage!

I gave it 2 chances. (1) person was supposed to be senior MLE at FAANG, was late and rude, then cut the meeting and said we could reschedule. Then I never heard back. I got my money back, but I had an interview so this was a waste of time and demoralizing. (2) person gave me generic feedback I could have gotten from anyone without paying. Instead, I paid like 240 dollars?

I had a very bad experience with this website. I lost approximately $2,700, and after that, my account was closed without a fair or satisfactory resolution. Based on my personal experience, I strongly advise others to be extremely cautious before sending any money or relying on this platform. Keep copies of every payment confirmation, conversation, invoice, and transaction reference. If you believe you have been affected, contact your bank or payment provider immediately and ask them to review the transaction. The transaction details received by customers may help identify the receiving bank or payment intermediary and support a formal complaint or dispute. I do not recommend this website based on what happened to me.

A lot of payment withdrawal and client booking issue nowadays.

I paid €302 for a service listed as "Video meeting · 120 mins" — a live 1:1 mentorship session. What I received was a link to a pre-recorded video sent over WhatsApp. The seller never showed up for any call. When I contacted Topmate support, my dispute was auto-routed directly to the seller, who marked the session as "completed" and declined the refund herself. Topmate then closed my ticket on that basis. When I pushed back, they reopened it, promised a "human review by the Trust & Safety team," and then simply relayed the seller's decision again. The refund was denied because "the expert declined it" — the expert being the person I was disputing. Topmate's dispute process is not independent. The seller controls the outcome of complaints filed against them. There is no real buyer protection here. If you are considering purchasing a high-ticket service on this platform, know that if something goes wrong, you are on your own.

Very disappointing experience with Topmate. I booked and paid for a 30-minute mentoring session because I had Assessment the next day and needed urgent preparation guidance. Right before the session, the mentor rescheduled with the vague reason “something came up.” I immediately reached out requesting even a short 10–15 minute discussion due to the urgency, but received no response at all. As a paying customer, this felt extremely unprofessional and inconsiderate of the other person’s time and preparation needs. If mentors are unavailable, sessions should not be accepted in the first place. I then had to contact support myself to request a refund, and was informed it would take 7 days to process — despite the session never happening. Overall, poor communication, poor reliability, and a frustrating experience for something that was time-sensitive and career-related.

This coma=pany is fraud , they donot return my money, please not registresd any demo.

I had a very disappointing experience with Topmate. I booked two sessions with experts through the platform and in both cases, the experts did not show up and did not respond to messages. This is completely unacceptable, especially for a paid service. In another case, after months of no response, the expert finally replied with very generic feedback that added little value and did not justify the cost. The ticket was then closed without proper resolution. They didn’t even wait for my answer. When I contacted support, they refused to take responsibility and instead asked me to chase the expert myself for a refund. This defeats the purpose of using a platform that is supposed to ensure quality and reliability. Overall, the platform failed to deliver the service I paid for, and the support experience made it worse. I would strongly advise others to be cautious before booking paid sessions here.