TooltektReviews of tooltekt.com

Response from Tooltekt· Oct 6, 2025

Hi Dan! We’re so sorry to hear about your experience and we truly understand how frustrating it can feel when tracking updates don’t provide clear details. Please know that the tracking information you see is generated directly by USPS, and while we always provide the tracking link as soon as your order ships, the updates themselves are entirely dependent on the courier. Unfortunately, this means that at times the USPS system may not show each step of the journey or provide an estimated delivery date right away. We sincerely apologize for the inconvenience this caused and assure you that we are always here to help if you’d like us to check on your order’s status with the courier directly. Thank you for bringing this to our attention, we’re continuously working to make the experience smoother for our customers.

Response from Tooltekt· Sep 30, 2025

Hi Steve! We’re so sorry to hear about your experience with the broken shield. That’s not the level of service we aim to provide, and we completely understand your frustration. I did want to let you know that a replacement was actually sent out last week, and upon checking, it has already been delivered today. We truly appreciate your patience while this was being resolved, and we hope the replacement arrived safely. If there’s anything more we can do to make this right, please don’t hesitate to reach out—we’re here to help.

Response from Tooltekt· Aug 18, 2025

Hi Pau! I’m truly sorry to hear about the condition your package arrived in and completely understand how frustrating this must be. Please know that our team is off during weekends, which is why there may have been a delay in responding. If you’ve already reached out to us by email, your message is in queue and will be attended to once our support team resumes during the weekdays. We absolutely don’t want you to feel ignored, and I can assure you that your claim will be taken care of. Thank you so much for your patience and for bringing this to our attention—we’ll work with you to make this right.

Response from Tooltekt· Aug 4, 2025

Hi Marcia, Thank you so much for the 5-star review! We truly appreciate you taking the time to share your experience. We do our very best to satisfy our customers, and it’s great to hear that we were able to sort things out quickly for you. We’re always here to help, and we’re so glad we could make it right! Best Regards, Carson Knotts

Response from Tooltekt· Jul 31, 2025

Hi Jeff! We're very sorry to hear about your experience and completely understand how frustrating it must have been to receive an incomplete order—especially with the delay and slow communication that followed. Since January 2025, we’ve made major improvements to our customer service operations, including better tracking, faster response times, and closer quality control on shipments. We also recently claimed this Trustpilot account to reconnect with both old and new customers, and to take full accountability for situations just like this. We’d truly appreciate the opportunity to make things right. If you're open to it, please reach out to us again and mention this review—we’ll personally ensure the missing item is either sent out or refunded right away. Thank you again for your feedback—it genuinely helps us improve. Best Regards, Carson Knotts

Response from Tooltekt· Jul 31, 2025

Hi Vergil! We're incredibly sorry to hear about this experience and the lack of communication—it’s absolutely not the level of service we aim to provide. As of January 2025, we’ve taken serious steps to overhaul our customer service process, including faster response times, better tracking follow-ups, and a dedicated support team. We also just recently claimed our Trustpilot account as part of this new direction, and we're encouraging our past and new customers to share their feedback so we can learn and improve. We’d really appreciate a chance to make this right. If your face shield still hasn’t arrived, we’re happy to investigate and either replace or refund the item promptly. Please reach out again and mention this review—we’ll make sure it’s handled immediately. Thanks again for your patience, and our sincerest apologies for the inconvenience. Best Regards, Carson Knotts

Response from Tooltekt· Jul 31, 2025

Hi Ashley! We're truly sorry to hear about your experience, and we completely understand your frustration—especially after not receiving your full order and not hearing back promptly. Since the beginning of January 2025, we’ve made major improvements to our customer service systems to ensure no message goes unanswered and every issue is properly resolved. We only recently claimed this Trustpilot account as part of that effort, and we’re inviting both past and new customers to share their feedback so we can continue to do better. We’d really appreciate the opportunity to make this right for you. If you’re open to it, please reach out to us again—we’ll prioritize your case and make sure the missing Woodblade Disk is either sent or refunded right away. Thanks for bringing this to our attention, and again, our sincerest apologies. Best Regards, Carson Knotts