Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
122 reviews
ToolOrbitSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ToolOrbit is a comprehensive and reliable online retailer for power tools, woodworking equipment, hardware, home improvement products, measuring tools, personal safety gear, and equipment other related products. Our partnerships with major brands such as JET, Delta, Skil, Bosch, Dremel, Makita, and Hitachi put us in a strong position to offer customers a diverse selection of high-quality products at competitive prices.ToolOrbit is a one-stop shop, making it convenient for customers to find all the tools and accessories they need in one place. ToolOrbit is an excellent option for anyone looking to purchase power tools, woodworking equipment, and other hardware products online.Today we have spread our wings to two warehouses and more than 50+ highly professional and well-trained employees. We now hold millions of dollars worth of inventory and distribute a wide range of branded power tools and shop machinery with exclusive sale and rebate offers along with lots of seasonal promotions.
ToolOrbit (toolorbit.com) has 122 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
Showing 56 reviews with 1 star · Clear filters
Never received my order and no response from customer service.
By Brooke M.
Response from ToolOrbit· Apr 11, 2025
Dear Brooke, We apologize for the inconvenience caused due to this. Please acknowledge and respond to our latest email sent to you. Warm Regards, Edward M
Waited more than a week to tell me something was discontinued. Take it off your website please instead making people wait weeks to find out you don’t have it.
By Mathew P.
Response from ToolOrbit· Apr 11, 2025
Dear Matt, We're truly sorry for the disturbance caused by the delay in notifying you about the discontinued item. We completely understand how frustrating that must have been. Please rest assured that the issue has since been resolved—this product has been removed from our website to prevent future confusion. Additionally, your refund was processed promptly upon confirmation, and you should have already received it. If you have further concerns or questions, feel free to reach out, and we will ensure a swift response. Best Regards, Edward M
Bait and switch scam
By Chance
Response from ToolOrbit· Apr 11, 2025
Dear Buyer, Kindly email us your concern, and we will resolve it promptly. Best Regards, Edward M
Gabige company,I order from you.damage box,no refund,claim usps,also usps need any main box inspection with this damage, I never hear anything my life with this damage. I order other from you too,you need that I spent more money for this item,no
By Jefferson L.
Response from ToolOrbit· Apr 11, 2025
Dear Jeff, We’re truly sorry to hear about your disappointment, and we understand your frustration. We’ve responded to your concerns in our recent email conversation and would sincerely appreciate it if you could take a moment to review and reply when convenient. We’re here to resolve this with you as quickly and fairly as possible. Kind Regards, Edward M
Paid for Fedex 2day delivery. Two days after delivery date I emailed company asking where product is. I didn't received it. Then and only then did I receive an email stating the manufacturer discontinued the item and they will refund my purchase. They should have notified me before or on the 2 day delivery date that the item is discontinued. Instead they waited until I asked.
By Susan
Response from ToolOrbit· Apr 14, 2025
Dear Sue, We sincerely apologize for the inconvenience you experienced. As soon as we were notified by the manufacturer that the item had been discontinued, we processed a full refund for your order immediately. We completely understand your frustration and agree that you should have been notified about the issue sooner, especially since you selected 2-Day delivery. We're actively reviewing our communication processes to ensure that situations like this are handled more promptly in the future. Your experience matters to us, and we truly appreciate your patience and understanding. If there is any other query, you are more than welcome to ask, and we will ensure a swift response. Kind Regadrs, Edward M
Still don’t have the tool, had to contact them to try and find out an estimated delivery date. Said it was in stock but turns out it wasn’t and is back ordered, tried to cancel order because I wanted the tool for a project but never heard back. Hopefully the tool shows up
By Scott S.
Response from ToolOrbit· Apr 14, 2025
Scott, We sincerely apologize for the inconvenience this issue may have caused to your operations. Regrettably, the item was temporarily out of stock, which led to the disruption. However, we’re pleased to inform you that it has since been fully restocked and is now readily available in ample quantity. As referenced in our email correspondence, we responded to your inquiry on the same day to address your concerns as swiftly as possible. Please feel free to place your order at your earliest convenience—we will prioritize it and ensure prompt dispatch to avoid any further inconvenience. Finest Regards, Edward M
Have not received part I ordered yet .
By Robert G.
Response from ToolOrbit· Apr 14, 2025
Dear Rob, We understand your frustration and truly regret any inconvenience caused. Please note that the order was shipped according to the shipping method you selected at checkout. For future orders, we kindly recommend choosing an expedited shipping option, and we will do our utmost to ensure a smooth and timely delivery. Thank you for your feedback Regards, Edward M
First order to over a month to receive. This one has taken over a week just 2 ship. It's 2 small packages of bits.
By Kelly
Response from ToolOrbit· Apr 15, 2025
Dear Kelly, The order was shipped as per the shipping method you chose. We apologize if this has delayed the final delivery of your package. You may opt for expedited shipping for future references. Best Regards, Edward M
