Toolmarts.comReviews of toolmarts.com

Response from Toolmarts.com· Oct 20, 2023

Roger, We apologize for not being able to respond over the weekend as our Business Hours are M/F 7:00 AM - 5:30 PM PST I request you to please advise an adequate time to schedule or initiate a call to discuss any incompetence from our side in fulfilling your order, we attempted to reach you via email and a voice call on Wednesday but still waiting to hear back. Moreover, I was unable to find any previous email from you in our inbox also I rang you about 30 minutes ago, but your given number was going straight to VM, I'm afraid. Regards, Edward Marshal Toolmarts customer care

Response from Toolmarts.com· Oct 6, 2023

David, I understand how disheartening it must be for you to get your order canceled after waiting for 3 days. We value your time and didn't want to keep you at a dead-end, so we reverted the transaction promptly. As the next consignment is due at the beginning of December, I've already short-listed your contact details to make you aware of the replenishment so you can buy this article(s) again from our store. Hope you'll regard our stance and revise this feedback. Best Regards, Edward Toolmarts Customer Care

Response from Toolmarts.com· Oct 2, 2023

Dear Marcus, Sorry that we didn't meet the expectations that you had with our store. Please be informed, that the article you purchased is currently out of stock and is tentatively back ordered by mid to late November 2023 as the manufacturer has suspended its supply nationwide. The order confirmation email is automatically sent by our system. However, there's a probability it landed in your spam/junk folder. Numerous attempts were made by our side to notify you via calls and messages but had no luck. I'm afraid and eventually, this left us with no other choice but to cancel and fully refund your order. Please reconsider your evaluations, we hope to serve you better in the future. Best Regards, Edward Toolmarts Customer Care

Response from Toolmarts.com· Sep 27, 2023

Hey Jeff, We are extremely sorry to hear about your sub-par experience with this purchase, however, as per the latest insight, your order was delivered to the given address by September 26, 2023, at 1:04 pm. We addressed, your concern via email on Monday 9/18/23, please check your spam/junk folder too Also, I rang the given phone number twice this morning but had no luck I'm afraid. You're warmly requested to please re-evaluate this review as we fulfilled the order within 10 business days. Best Regards, Edward Toolmarts Customer Care

Response from Toolmarts.com· Sep 28, 2023

Paul, I'm really sorry for the disappointment you faced while trying to get ahold of us on Sunday, September 17th. It's advised that we do not operate on weekends. Our working hours are MON-FRI, 7:00 AM - 5:30 PM. On investigation, I found we addressed your concerns by issuing a return label number on the very next working day to your given email address. However, we didn't hear back from you, plus I rang you multiple times this morning and had no luck. Kindly respond to our previous email or give us a shout at [email protected] so we can assist you further in improving your experience Best Regards, Edward Toolmarts Customer Care

Response from Toolmarts.com· Sep 19, 2023

Dear Nancy, It is with regret to acknowledge your unsatisfactory experience with our service. Please be informed that we tend to stock thousands of tools in our inventory that are readily available to ship out on the same day. However, your ordered item was sold out unluckily, so it was ordered with Milwaukee on a 2-3 weeks lead time, which was later on marked as back ordered/no ETA without any prior correspondence. We received your first email over the weekend and it was replied to on the very first working day. As requested, we canceled your order and refunded the amount back to you. Again, apologies for any inconvenience. We look forward to serving you better in the future! Best Regards, Edward Toolmarts Customer Care

Response from Toolmarts.com· Sep 19, 2023

Hello Gary, We apologize for any delay, please be informed that we shipped your order on the same day you placed it, however, it remained in transit for six days which impeded the order's fulfillment. Please check your inbox for shipment emails. We'll try our best to make it worth coming back! Best Regards, Edward Toolmarts Customer Care

Response from Toolmarts.com· Sep 19, 2023

Dear Lindsey, Please accept our sincere apologies for the inconvenience. We couldn't reply to one of your previous emails due to the high traffic of customer queries. Please be informed that your order was shipped out on September 12, 2023, and the tracking shows it's been delivered (Please check your inbox). We'd like to inform you that the Hepa Vacuum is a non-inventory item that needs to be specially ordered from the manufacturer, hence causing 1-2 weeks lead time. We hope to make your next purchase experience even better and quicker.  Best regards, Hazel Toolmarts Customer Care