Tom Tours ServicesReviews of tomtours.com

Response from Tom Tours Services· Mar 1, 2019

Hola, Lamentamos mucho la experiencia de servicio que tuviste y estamos trabajando constantemente para que este tipo de inconvenientes no se presenten; por favor comunícate con el número (212) 947-3131 del cual te comunicarán siempre con un agente disponible. También te recordamos que los horarios de atención telefónica son de 10am - 7pm de lunes a viernes y sabado de 10am - 4pm. Esperamos poder tener el placer de volverte a atender a pesar del percance. Saludos!

Response from Tom Tours Services· Jan 26, 2018

Mr. Ochoa, Thank you for bringing this to our attention. We are sorry for the negative experience. The change fee is an Airline policy that our agency is required to follow. We are happy that you were able to get this fee waived by calling the airline directly. Tom Tours is customer-focused and we are always trying to find the most cost-effective option for our clients. Therefore, in the future we will inform our customers of the possibility of getting the change fee waived by contacting the airline directly. We invite you to please contact us directly so that we can discuss options on how to improve our service and make up for the negative experience you had. Sincerely, Tomtours.com