They were supportive and gave me the…
They were supportive and gave me the best suitable plan at my budget
By Yuvraj
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
245 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Tom Tours was founded 35 years ago as an affordable travel solution for the Latin American community. Today, we are happy to provide our services throughout the entire New York Metro Area as well as on online on www.tomtours.com. Our exclusive airfare to Latin America allows us to constantly provide the best deals on airfare as well accommodations and tours.
Tom Tours Services (tomtours.com) has 245 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
245 approved reviews, newest moderated first
They were supportive and gave me the best suitable plan at my budget
By Yuvraj
Communication with my agent has always been fast and easy. Great service, good prices and follow up by my agent. It saves me a lot of time. Excellent.
By Ana
A special thanks to Lucia from Tom Tours, who helped us with the booking process—her service was awesome and made everything even easier. She help us book an Airbnb house in Puerto Vallarta, Mexico for Christmas and our experience was fantastic. The house was absolutely beautiful, exactly as described, and we had no issues whatsoever during our stay. Everything went smoothly from check-in to check-out, making our trip stress-free and enjoyable. Tom Tours Highly recommended for anyone looking help in the travel needs!!a relaxing and reliable stay in Puerto Vallarta!
By Nency P.
Tom Tours is a leader in all travel destinations with a solid reputation. I can always count on their excellent professional customer service & competitive pricing. Its a great experience when I book with them!
By Diana M.
Mrs Ismelda is very great help I don't have to worry about my booking with her service
By Henry W.
Porque zeneida y Naoko estuvieron al pendiente todo el tiempo la organización estuvo bien me gusto mucho
By Alejandrina
Todo el paquete fue tal como lo promocionaron. Muy satisfecha.
By Angela Nunez de T.
Very good. Prompt and effective service from. Julio
By Br.Paul