Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
69 reviews
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Send Gifts to your loved ones in Pakistan... Cakes, Flowers, Qurbani and lots more... Tohfay is the one of the largest online gift portals to send gifts to your loved ones and spread a smile on their beautiful faces. Send Cakes, Flowers, Chocolates, Sw...
Tohfay.com (tohfay.com) has 69 customer reviews on The Fair Hearing, with an average rating of 2.1 out of 5.
69 approved reviews, newest moderated first
ordered a gift from them for fathers day. post payment then did not deliver thee package and multiple attempts to contact them via email, text, call and whatsapp have gone unanswered. and my poor father has not gotten his gift
By Yasser K.
Have used them many many times for Karachi. Always delivered though late sometimes. My only concern is that the products are over priced other then that customer service is responsive and they are a genuine service provider.
By Syed
I had a wonderful experience recently with tohfay.com. I ordered 3 Mangoes gift basket to my relative in Islamabad and Karachi. They were delivered promptly. Unfortunately, one of the packages delivered had some rotten mangoes (about 25%). Rest of the packages delivered had no issues (yum). I filed a complaint and they promptly replied. Next thing, I found out that a replacement package was delivered in no time. I am not sure how many companies have a great customer service like this. I am a fan for life.
By Kamran K.
The quality dilivered no way near appeared on website. Disappointed. I wish if I had reviewed comments first. Comparitively speaking Tohfay pricing is better however what you do with pricing if you get something inferior.
By Arif M.
Ordered some gifts for a relative. They did not deliver and nor did they respond but have kept the $200. PayPal also has very slow response time hence the money seems to be blocked for some time. Pursuing it, but DO NOT use this website at all. Fraud people ...
By Farrukh J.
I ordered a chocolate package for my mother on May 10th 2020. It was supposed to have 25 pieces for $50 but had only 20. What a tragedy! Moreover, box received was already opened and in terrible shape. I so not recommend this website for anyone.
By Metaz M.
I wish I could give a 0 star. Utterly disappointed with the quality of the products. Ordered chocolate and snacks basked along with a board game worth $60 as a birthday present for my nephews in Pakistan. However, what they received was different from what was promised. The chocolates were local, of low quality and were expired. The juice bottle was extremely dirty and a low-quality copy of the Slice company. The board game was broken. Please refrain from using their service and spend your money on something better.
By Mudassir A.
Tohfay.com has a great selection of all kinds of gifts with great and affordable prices. Their shipping of same days is excellent for me. The customer service department has a team that is very friendly, knowledgeable and helpful, always listening to the customer’s needs and finding the right solutions immediately. I had a situation for the gift to send my family in Pakistan on the same day so my friend told me about tohfay.com. I use them and ordered on the same day even after cut off time but its delivered on the mentioned day and items were more fresh & beautiful. Now when ever have to send anything in Pakistan just login and ordered on tohfay.com
By Nadeem H.
