I got response fast
I got response fast. However I really preferred delivery service when it came thru speedy delivery...was 2-3 days USPS is 6-8 days. Also it was always one box
By Christy M.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
102 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Tobaccogeneral.com was founded in 2010 as a test to see if a small company can capture the consumer tobacco market. After a few years we have grown into a formidable competitor. We pride ourselves on our customer service skills and product knowledge. That is why we have one of the highest customer retention rate online.Shop Now!
Tobacco General (tobaccogeneral.com) has 102 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 88 reviews with 5 stars · Clear filters
I got response fast. However I really preferred delivery service when it came thru speedy delivery...was 2-3 days USPS is 6-8 days. Also it was always one box
By Christy M.
I send an email for package delivery problem and they answer me on time and they solve the issue within less than 24 hours. Thank you
By arkan G.
Great company!
By Debra D.
Amazing customer service
By Christine W.
This is my go to place for tobacco and tubes. As far as I know they are a Monday thru Friday bank hours. So if you order on a Friday it would not be packed until the get in on Monday ish. So I ordered on Sunday. It was shipped on Tuesday and arrived Friday. I thought that was very fast. They pack well and deliver well USPS. The insurance is a scam to bring them extra income ( Google the insurance company) it comes with Insurance my order with shipping was 100 and it is automatically insurable for 100 us if you use Visa and such you have coverage there. I have never had a shipping issue. And this time shipping was super fast and excellent. Always good. I definitely recommend.
By Dude Dude D.
Great customer service!!
By LD B.
speed of which my complaint was handled.
By Pam
Refund on promotion
By customer