T-MobileReviews of tmobile.com

Ive been with Tmobile for over 13 years. I was with a plan they said WILL NOT GO UP and it didnt for for 11 years. THEN I WAS TRICKED to go to a third line plan ( that i dont even use ) because it was a little cheaper and had 5g. They ( a few Tmobile Customer Service workers ) told me it was a promise plan that will never go up EVER, so i traded to this plan. Ive had to talk to call 3 times since ive had the plan ( a year ) because they keep raising it more. Theyre telling me its a promise plan that doesnt mean they dont raise the price and that I should have read that in the contract. I SIGNED ON BY PHONE! Tmobile are nothing but liars and thieves and they lied me into signing over to something they can charge me more money with. OH and I told the manager about this and he said they for some reason dont see this in notes, so I said listen to then recordings of the other 3 times I called and he said he they cant find those recordings. They would be found if I did something wrong, but not them... Manager just told me they want to be as high in price as the other competition????? Price promise is nothing but a lie. How can a business get by with calling something a price PROMISE but doesnt mean its the price they PROMISE to stay the same. Tmobile and the PROMISE PLAN just promises to stab you in the back! youve been warned......

My family and I switched over to Verizon from T-Mobile on November 10th and we were still being from T-Mobile for a couple of devices that they did not cancel. I just received a bill on March 12th and nothing until now. That showed that they were still charging us for these lines. There had not been any activity on those two lines for a year and a half but still charging us. I just don't understand why we were still being charged if we switched over to Verizon and it was very evident that we switched over. They refuse to help with that part of the bill and I told them we would never come back to T-Mobile. They had the worst service and the worst customer service that I have seen.

In April 2022, I faced significant issues with a previous telecommunications provider and decided to explore better options. T-Mobile emerged as the clear choice, offering the best value for the services I needed within my budget. The representative I interacted with was professional and provided the necessary details, prompting me to sign up. I immediately noticed that T-Mobile’s texting and calling service far exceeded what I had experienced elsewhere. However, their billing process has been a complete mess, and collection agents must communicate the pros and cons of late payments transparently instead of obscuring the essential details. I made every payment on time from the day I signed up until August 2024. When I unexpectedly lost my job and was disqualified for unemployment benefits, I proactively informed T-Mobile about my financial situation and the ongoing appeals with the employment office. Their slogan, “We are here to help,” is misleading. They create the illusion of wanting to work with customers, but that isn’t true. The only option they presented was a payment plan, which I found a trap. They neglected to mention that failure to pay by the assigned dates results in disconnection fees. Despite being fully aware of my unemployment status and pending appeals, they charged me a staggering $930 over six months for a plan that should not have exceeded $90 monthly. My advice is straightforward: if T-Mobile offers you a payment plan, think twice before accepting unless you can adhere to their imposed due dates. I was misled by their claims that I could request a new payment plan if I couldn’t meet the initial deadline, which turned out to be a complete falsehood. Big corporations like T-Mobile often evade accountability for their predatory tactics, even though laws like the “Unfair, Deceptive, or Abusive Acts and Practices” (UDAAP) exist under the Consumer Financial Protection Bureau (CFPB). It’s time to hold them responsible for their actions. I created an Excel worksheet detailing all the invoices from June 2023 through February 2025, matching them with all my payments. Before submitting the schedule to the CFBP, I will confirm that all the charges and service fee allocations were adequately made and that my payments were applied correctly. Now, I don't have services and am missing out on following up on my job applications.

I would give T-mobile 0 stars but there is no option I stayed with T-mobile for the price , not for the service at least based on the service I had in my area it was very inconsistent I always had to upgrade to a new phone so the extra bands would help the signal. Their tech support told me usually upgrading more often would help. Since I was in a grandfathered plan, I couldn't get a good upgrade offer unless I changed my plan to almost double the price. So I kept calling every 2 -3 weeks. T-mobiles customer service kept telling me to call back because the deals always keep changing and there might be a good upgrade deal. So ........ What did T-Mobile do? They sent me a letter about a month ago telling me My name was removed from an authorized call in person. They said they sent me some certified letter about 3-4 years ago saying the same thing. which either they are lying or never delivered. They won't show me proof. Now my office manager called to port out a few lines, so they sent us a letter saying they are cancelling the service and blacklisted us, They didn't even wait 4 more days till the cut date. I recommend staying away from using T-Mobile not only that ATT and Verizon are American companies, T-Mobiles parent is Deutsche Telekom a German company. Buy American, give business to American companies. I am looking for a lawyer to take them on for me and also looking to now do a class action suit for a possible trade-in policy fraud.

I've had Tmobile phone service for more than a decade but in September I signed up for their internet service with the offer of a $200 gift card. Apparently the offer was fake because they claimed that I did not sign up in the offer timeframe, even though the rep on the phone verified it was a current offer and I would receive it. It was when I didn't receive it that I began getting the runaround from different reps. I am very disappointed by that bait and switch by a company I always held in high esteem before. Also, the internet was highly restricted and weak. For example, my TV didn't work with their service and my laptop kept having to be refreshed. And also for some reason, some Youtube videos and comments were restricted at my home, and I know this was internet specific because they weren't restricted outside of my house. I definitely recommend not wasting your money on Tmobile's internet service!

I have had my so called phone for about 3 months. I have had iPhone for more than 20 years and never have I had the problems I have with this one. GPS doesn't work. If I get away from wi-, fi it will not change to data as all my other iPhone have. When I call to complain they lie to me, send me in circles, keep me on the line for over 2 hours and achieve NOTHING. I was lied to when I purchased the phone and service and have been lied to every since. If you are thinking of going with t-mobile run fast

I have had service with T-Mobile for a year and it has been a nightmare they say they have great customer service but no , they don’t listen you are only a number they have hidden fees that they charge you and to be real they are a rip off they tell you your phone only going to work off WiFi so why do I have to pay you to use my home WiFi to use my phone ? Then if they cut your service you may pay up to 70 to 80 bucks to get your phone service back up and that’s just reconnect fees and then disconnecting your service they even charge a return fee from your debit card if you default on a payment arrangement I was telling the young lady my issue and she wasn’t listening so when I told her she wasn’t listening she goes on and say well you over talking me I’m like no I just had a entire conversation and you heard none of it ( I think she had me on mute ) she like I’m getting my lead I was like no I’m finding a better provider and they only time you can speak to anyone of your bill is in good standing if not they send you out of the country and the reps there are very rude

The worst experience ever! We switched to them to save money and are paying double! On top of that, we were supposed to get a $200 prepaid Visa gift card for getting the TV box. Nope, we didn't get it! We have constant problems with the wireless internet. Watching TV is constantly interrupted. We were promised free phones for switching, Nope! The monthly payment constantly changes and you can't trust doing automatic payments because they take it before they say it's due without warning. We have paid more in the past 5 months to them than we did in a year of our previous carrier! Do not switch to this company. Absolutely the worst experience ever! Complete nightmare!